Go‑Live Product Success Engineer

Solis Recruitment Ltd; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Equity

Job summary

LightWork AI is hiring a Product Success Lead in London. You will own customer accounts post‑sale, proving Felicity's value in each agency's numbers and driving go‑live from signed agreement to the first live enquiry.

You will work with a co‑founder manager, with four days in the office and one day from home, coordinating with agency offices for go‑lives. You are organized, calm with frustrated clients, and capable of communicating with non‑technical stakeholders.

Responsibilities

• Score every account's health weekly from Felicity's data (enquiries, viewings, handoffs, errors).
• Call at‑risk accounts in the same week with a clear, record‑backed rationale.
• Own agency go‑live from signed agreement to Felicity's first live enquiry.

Job description

LightWork AI is hiring a Product Success Lead in London. You will own customer accounts post‑sale, proving Felicity's value in each agency's numbers and driving go‑live from signed agreement to the first live enquiry.

You will work with a co‑founder manager, with four days in the office and one day from home, coordinating with agency offices for go‑lives. You are organized, calm with frustrated clients, and capable of communicating with non‑technical stakeholders.