AI Product Success Lead — Equity & Hybrid Work

Solis Recruitment Ltd; Greater London; Hybride; GBP 70 000 - 110 000; Plein temps

Résumé du poste

LightWork AI is hiring a Product Success Lead in London to own agency accounts from signed deal to Felicity's first live enquiry. You will be the technical facilitator, connect with non-technical stakeholders, and ensure go-live success while building templates from repeated fixes.

You will partner with sales to close deals, monitor post-sale value, and guide agencies through trials toward paid adoption. This role blends account management with product feedback to improve the platform for UK

Qualifications

• Excellent organisational skills with a calm approach to challenging conversations
• Clear, concise communication with non-technical stakeholders
• Willingness to solicit and apply feedback to improve outcomes
• Self-starter capable of independent work and taking ownership

Responsabilités

• Score weekly account health using Felicity data and contact at-risk accounts
• Own go-live from signed agreement to first live enquiry
• Define trial success criteria, go-live date and price for each agency
• Build evidence from agency logs showing value and value delivered
• Prioritise fixes and convert repeated fixes into templates or product changes
• Roll out trial branches with champions and train subsequent waves

Connaissances

Account management

Technical communication

Analytical thinking

Problem solving

Project management

Outils

CRM software

Logs analysis

Description du poste

LightWork AI is hiring a Product Success Lead in London to own agency accounts from signed deal to Felicity's first live enquiry. You will be the technical facilitator, connect with non-technical stakeholders, and ensure go-live success while building templates from repeated fixes.

You will partner with sales to close deals, monitor post-sale value, and guide agencies through trials toward paid adoption. This role blends account management with product feedback to improve the platform for UK