Domestic Abuse Caseworker

Manchester City Council; Greater Manchester; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave enhanced

Pension scheme

Volunteering leave

Employee discounts

Job summary

Manchester City Council is seeking a Domestic Abuse Caseworker to join the Community Safety Team. You will lead domestic abuse case management, undertake risk assessments, and coordinate with housing, social care, health professionals, and police to deliver timely, victim-centred support.

This role requires safeguarding experience, strong communication, and the ability to manage complex caseloads. The role supports victims, promotes safety, and contributes to safer communities across the city.

Qualifications

• Experience supporting vulnerable individuals, including those affected by domestic abuse or safeguarding concerns.
• Experience assessing risk and implementing effective support plans.
• Strong communication and interpersonal skills, with the ability to collaborate with residents and partner agencies.
• Ability to manage a varied caseload, prioritise work and maintain accurate records.
• Good problem-solving and decision-making in complex situations.
• IT skills including Microsoft Office and case management systems.
• Full UK driving licence and access to a vehicle.
• Ability to obtain and maintain an Enhanced DBS check.

Responsibilities

• Lead on the management of domestic abuse cases received by Housing Services, ensuring victims receive timely and effective support.
• Undertake risk assessments and develop robust safety plans prioritising the victim's needs.
• Coordinate support with statutory, voluntary and community partners for coordinated responses.
• Ensure safeguarding concerns are identified, managed and escalated where needed.
• Apply a trauma-informed, victim-centred approach across casework.
• Work with housing, social care, health professionals, GMP and domestic abuse organisations to provide joined-up assistance.
• Support residents to improve safety, wellbeing and long-term stability.
• Use professional judgement to balance risk and find practical solutions.

Skills

Vulnerable people support

Risk assessment

Communication

Caseload management

Decision making

IT literacy

Driving licence

Enhanced DBS clearance

Job description

About The Role

Working Hours: 35 Hours Per Week (Monday to Friday - Core Hours 10am to 4pm. Occasional evening and weekends. Attendance inline with MARAC Hearings. )

Contract Type: Full-Time, Permanent

Closing Date & Closing time: 11.59pm, 22 September 2026

Interview Method: Face to Face

Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment

Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action

This role is subject to -

2 References - where possible we require 3 years' history.

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here (https://www.gov.uk/government/publications/dbs-code-of-practice) We have a policy on the Employment of Ex-Offenders and it is available upon request.

The Community Safety Team (CST) plays a vital role in helping residents feel safe, supported and secure within their homes and communities. As a Domestic Abuse Caseworker, you will have the opportunity to make a meaningful difference to the lives of some of Manchester's most vulnerable residents by providing specialist support to those experiencing domestic abuse. Working at the heart of a multi-agency partnership network, you will help individuals and families navigate difficult situations, reduce risk and access the support they need to rebuild their lives.

This is a rewarding role that combines safeguarding, housing management and partnership working to improve outcomes for residents across the city. You will play a key part in ensuring victims are listened to, protected and supported, while helping Manchester City Council deliver on its commitment to creating safer neighbourhoods and stronger communities. If you are passionate about supporting people, promoting safety and delivering high-quality services that make a real difference, we would like to hear from you.

• Join a team of dedicated colleagues committed to protecting residents, reducing harm and delivering positive outcomes for people affected by domestic abuse.
• Lead on the management of domestic abuse cases received by Housing Services, ensuring victims receive timely and effective support.
• Undertake risk assessments and develop robust safety plans that place the victim's needs and wishes at the centre of decision-making.
• Coordinate support and interventions with a wide range of statutory, voluntary and community sector partners.
• Ensure safeguarding concerns are identified, appropriately managed and escalated where necessary.
• Apply a trauma-informed and victim-centred approach throughout all aspects of case management.
• Work collaboratively with housing colleagues, social care services, health professionals, Greater Manchester Police and specialist domestic abuse organisations to deliver coordinated support.
• Support residents to improve their safety, wellbeing and long-term stability through effective intervention and partnership working.
• Use sound professional judgement to manage complex situations, balance risk and identify practical solutions.
• Contribute directly to the Community Safety Team's objective of creating safer communities and supporting residents to live free from abuse and harm.

For an informal discussion, please contact the hiring manager, Charlotte O'Connor at charlotte.o'[email protected] to arrange a convenient time to discuss the role.

About the Candidate

Essential Requirements

• Experience supporting vulnerable individuals, including those affected by domestic abuse, safeguarding concerns or other complex needs.
• Experience assessing risk and implementing effective support plans.
• Strong communication and interpersonal skills, with the ability to build positive relationships with residents and partner agencies.
• Ability to manage a varied caseload, prioritise work effectively and maintain accurate records.
• Good problem-solving skills and the ability to make sound decisions in complex situations.
• Competent IT skills, including Microsoft Office and case management systems.
• Full UK driving licence and access to a vehicle.
• Ability to obtain and maintain an Enhanced DBS check.

Desirable Requirements

• Experience working within domestic abuse, housing, safeguarding, community safety or a related field.
• Experience of multi-agency working, including attendance at MARAC, safeguarding or similar meetings.
• Knowledge of domestic abuse legislation, safeguarding procedures and trauma-informed practice.
• Experience using housing management systems such as QL
• A relevant qualification or evidence of continuing professional development in a related discipline.

About Us

Working for Manchester City Council is a chance to make a real difference in a diverse city that leads change and improves lives. Whether you're supporting communities or improving public services, you'll help create opportunities and shape a better future for everyone

Benefits we offer

• Up to 26 days' annual leave, rising to 31 days after five years' service
• Buy up to two extra weeks' leave
• Up to 3 days' volunteering leave
• A 35-hour work week for full-time roles
• We review pay each year and recognise three trade unions
• The UK's largest local government pension scheme
• Enhanced parental and carers leave
• Employee discounts and perks
• Good Employment Charter member

For more information about working for Manchester Council, please visit Careers - Manchester City Council

Creating an Inclusive Team at Manchester City Council

Manchester City Council values equality and works to provide a fair and inclusive environment for a workforce that is as diverse as the communities it serves. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly welcome applications from candidates identifying with one or both of those characteristics.

Guaranteed Assessment Scheme

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care.
• If you consider yourself to be disabled or if you have a long-term condition
• Have you completed the GM Elevate (Leadership Development) Programme or any MCC positive action programmes?

When You Join Us

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email [email protected].

What we will need from you if you're successful

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

Other relevant information

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

For more information about the role, please ensure that you read the role profile attached.

GM Elevate Programme

If you have completed the GM Elevate( Leadership Development) Programme within the last two years, please indicate this within the 'Personal Statement' section or 'Supporting Statement' section of your application.

Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.

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