Global VP, Client Success & Experience

Paymentology; Greater London; On-site; GBP 150,000 - 210,000; Full time

Job summary

Paymentology in the United Kingdom seeks a VP to lead and transform its global post-onboarding client organization, unifying Customer Support and the Client Success Operations into a single function.

You will partner with Account Management, drive adoption, retention, and operational excellence, and build data-driven, AI-enabled processes that scale across markets.

This role requires strategic leadership in payments/fintech and a track record of delivering measurable client value.

Qualifications

• Proven experience leading global Client Success and Support teams.
• Deep knowledge of client lifecycle management and operational excellence.
• Experience driving large-scale transformation with AI / automation.
• Strong stakeholder management and strategic planning.

Responsibilities

• Lead the global Client Success & Experience organization, unifying Customer Support and Client Success Operations.
• Define and execute the future-state client success strategy for consistent experiences across touchpoints.
• Build proactive client engagement focused on adoption, retention, and long-term partnerships.
• Partner with Product, Engineering, Implementations, Commercial, and Operations to improve client outcomes.

Skills

Global leadership

Client Success

AI & Analytics

Stakeholder Mgmt

Transformation

Education

Bachelor's degree in Business/Tech

Tools

AI analytics tools

CRM systems

Job description

Paymentology in the United Kingdom seeks a VP to lead and transform its global post-onboarding client organization, unifying Customer Support and the Client Success Operations into a single function.

You will partner with Account Management, drive adoption, retention, and operational excellence, and build data-driven, AI-enabled processes that scale across markets.

This role requires strategic leadership in payments/fintech and a track record of delivering measurable client value.