Global Usage Billing & Revenue Operations Lead

Fireworks AI; Grays; On-site; GBP 60,000 - 90,000; Full time

Job summary

Fireworks AI, a leading platform for AI infrastructure, is hiring a Global Channel Billing and Payment Manager to own billing and receivables for usage-based customers. You'll work across Finance, Product, Engineering, Data, and Revenue Accounting to ensure accurate usage capture, billing, and cash collection, while driving automation to scale processes.

You will thrive in a fast-paced, data-driven environment and help shape the future of pay-as-you-go billing for a high-growth enterprise AI

Qualifications

• 3–6+ years in Billing Operations, Order-to-Cash, Accounts Receivable, or related areas.
• Experience with usage-based/SaaS billing models is highly preferred.
• Strong analytical skills with large datasets and data integrity focus.
• Ability to investigate discrepancies across multiple systems and sources.
• Familiarity with SOX controls or operating in a regulated finance environment is a plus.

Responsibilities

• Own operational billing processes for usage-based customers.
• Manage billing setup and ensure configurations, payment requirements, and account information are complete and accurate.
• Monitor the usage-to-bill lifecycle and ensure accurate capture and billing.
• Perform usage-to-billing reconciliations and investigate discrepancies between source data and invoices.
• Monitor billing exceptions, failed events, and anomalies; escalate as needed.
• Partner with Product, Engineering, Data, and Finance Systems teams to resolve systemic issues.
• Manage receivables, aging, collections, unapplied cash, and customer account exceptions.
• Investigate billing disputes and drive timely resolution.
• Support month-end close with billing completeness and AR reconciliations.
• Execute SOX and O2C controls and maintain proper documentation.
• Develop monitoring and controls to scale billing operations.
• Identify automation opportunities across validation, billing, collections, reconciliation, and reporting.
• Define and monitor metrics like billing completeness, accuracy, aging, and DSO.

Skills

Billing operations

Order-to-Cash

SQL

Data analysis

Cross-functional collaboration

Tools

ERP systems

Billing software

CRM systems

Data reporting tools

Reconciliation tools

Job description

Fireworks AI, a leading platform for AI infrastructure, is hiring a Global Channel Billing and Payment Manager to own billing and receivables for usage-based customers. You'll work across Finance, Product, Engineering, Data, and Revenue Accounting to ensure accurate usage capture, billing, and cash collection, while driving automation to scale processes.

You will thrive in a fast-paced, data-driven environment and help shape the future of pay-as-you-go billing for a high-growth enterprise AI