Global Channel Billing and Payment Manager

Fireworks AI; Grays; On-site; GBP 60,000 - 90,000; Full time

Job summary

Fireworks AI, a leading platform for AI infrastructure, is hiring a Global Channel Billing and Payment Manager to own billing and receivables for usage-based customers. You'll work across Finance, Product, Engineering, Data, and Revenue Accounting to ensure accurate usage capture, billing, and cash collection, while driving automation to scale processes.

You will thrive in a fast-paced, data-driven environment and help shape the future of pay-as-you-go billing for a high-growth enterprise AI

Qualifications

• 3–6+ years in Billing Operations, Order-to-Cash, Accounts Receivable, or related areas.
• Experience with usage-based/SaaS billing models is highly preferred.
• Strong analytical skills with large datasets and data integrity focus.
• Ability to investigate discrepancies across multiple systems and sources.
• Familiarity with SOX controls or operating in a regulated finance environment is a plus.

Responsibilities

• Own operational billing processes for usage-based customers.
• Manage billing setup and ensure configurations, payment requirements, and account information are complete and accurate.
• Monitor the usage-to-bill lifecycle and ensure accurate capture and billing.
• Perform usage-to-billing reconciliations and investigate discrepancies between source data and invoices.
• Monitor billing exceptions, failed events, and anomalies; escalate as needed.
• Partner with Product, Engineering, Data, and Finance Systems teams to resolve systemic issues.
• Manage receivables, aging, collections, unapplied cash, and customer account exceptions.
• Investigate billing disputes and drive timely resolution.
• Support month-end close with billing completeness and AR reconciliations.
• Execute SOX and O2C controls and maintain proper documentation.
• Develop monitoring and controls to scale billing operations.
• Identify automation opportunities across validation, billing, collections, reconciliation, and reporting.
• Define and monitor metrics like billing completeness, accuracy, aging, and DSO.

Skills

Billing operations

Order-to-Cash

SQL

Data analysis

Cross-functional collaboration

Tools

ERP systems

Billing software

CRM systems

Data reporting tools

Reconciliation tools

Job description

About Us:

Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed, NVIDIA, Sequoia Capital, and TCV, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. Today, Fireworks is a Series D company valued at $17.5 billion, bringing together an ambitious, collaborative team that's building the future of enterprise AI.

About the Role

Fireworks AI is looking for a Global Channel Billing and Payment Manager to own billing and receivables operations for usage-based customer business.

AI infrastructure creates a uniquely data-intensive billing environment. This role will sit at the intersection of Finance Operations, Product, Engineering, Data, and Revenue Accounting to help ensure that customer usage flows completely and accurately through billing and ultimately into accounts receivable and cash.

This is an ideal role for someone who combines strong billing fundamentals with systems thinking, data analysis, and a passion for automation.

What You'll Do

• Own operational billing processes for usage-based customers.

• Manage customer billing setup and ensure billing configurations, payment requirements, and account information are complete and accurate.

• Monitor the usage-to-bill lifecycle and help ensure customer usage is captured, rated, and billed completely and accurately.

• Perform usage-to-billing reconciliations and investigate discrepancies between source usage data and customer invoices.

• Monitor billing exceptions, failed billing events, unusual transactions, and other anomalies.

• Partner with Product, Engineering, Data, and Finance Systems teams to investigate and resolve systemic billing issues.

• Manage receivables, aging, collections, unapplied cash, and customer account exceptions.

• Investigate customer billing disputes and drive issues through timely resolution.

• Support month-end close, including billing completeness, AR reconciliations, usage reconciliations, and aging validation.

• Execute SOX and O2C controls and maintain appropriate documentation, evidence, and segregation of duties.

• Develop exception-based monitoring and controls that allow billing operations to scale without proportional increases in manual effort.

• Identify automation opportunities across usage validation, billing, collections, reconciliation, and reporting.

• Define and monitor operational metrics, including billing completeness, billing accuracy, failed billing, exception rates, aging, DSO, disputes, and unapplied cash.

What We're Looking For

• 3-6+ years of experience in Billing Operations, Order-to-Cash, Finance Operations, Accounts Receivable, or a related function.

• Experience with usage-based, consumption-based, SaaS, cloud, infrastructure, API, or other high-volume billing models is strongly preferred.

• Strong analytical skills and comfort working with large or complex billing datasets.

• Ability to investigate discrepancies across multiple systems and identify root causes.

• Strong understanding of billing, AR, reconciliation, and financial control concepts.

• Experience with SOX controls or operating in a controlled financial environment is preferred.

• Experience with ERP, billing, payment, CRM, and data/reporting tools.

• SQL or similar data-analysis experience is a plus.

• Ability to communicate effectively across both Finance and technical teams.

• Strong automation and process-improvement mindset.

What Success Looks Like

You help build a highly automated and scalable usage-to-cash engine for Fireworks AI. Usage is translated into accurate customer bills, exceptions are identified before they become material problems, receivables are actively managed, and Finance has confidence in the completeness and accuracy of PAYG billing as transaction volumes grow.

Why Fireworks?

• Solve Hard Problems: Tackle challenges at the forefront of AI infrastructure, from low-latency inference to scalable model serving.

• Build What's Next: Work with bleeding-edge technology that impacts how businesses and developers harness AI globally.

• Ownership & Impact: Join a fast-growing, passionate team where your work directly shapes the future of AI no bureaucracy, just results.

• Learn from the Best: Collaborate with world-class engineers and AI researchers who thrive on curiosity and innovation.

Fireworks AI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all innovators.