Global Unified Communications Lead – Teams Voice & Cloud

Smiths Detection Group

England

On-site

GBP 80,000 - 110,000

Full time

11 days ago

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Benefits offered by this job

Benefits package

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Job summary

Smiths Detection Group is seeking an experienced Unified Communications (UC) Manager to own and support our global voice and telephony environment. You will lead the technical ownership of the voice platforms, including Teams Phone, Direct Routing, SBCs, SIP trunking, and PBX systems.

You will collaborate with Network Engineering, Cybersecurity, and external providers to ensure secure, reliable, and scalable communications.

Qualifications

Significant experience supporting enterprise Unified Communications and telephony environments.
Strong hands-on experience with Microsoft Teams Phone and Direct Routing.
Experience administering SBC technologies such as Ribbon and AudioCodes.
Proven experience managing SIP trunking, VoIP services, carrier platforms, and PBX systems.
Experience designing and supporting complex call routing architectures and dial plans.

Responsibilities

Lead day-to-day administration and support of enterprise telephony services including Teams Phone, SBCs, PBX systems, voicemail, and gateways.
Manage SIP trunking, POTS, carrier connectivity, numbering plans, and global provisioning.
Administer and optimise Teams Phone services including Direct Routing, Call Queues, Auto Attendants, Teams Rooms, and SBCs.
Support telephony infrastructure upgrades, migrations, and cloud transformation initiatives.
Design, configure, and support complex call routing solutions across global operations.
Work with stakeholders to ensure call flows meet requirements and support contact centre integrations.