Global Technical Client Project Manager

TN United Kingdom; Ellesmere Port; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the pharmaceutical industry is seeking a Global Technical Client Project Manager to bridge global sales and laboratory teams. The role involves client management, project coordination, and business development support, ensuring compliance and effective communication. Candidates should have a relevant degree and significant experience in a client-facing role.

Qualifications

• 5-10 years’ experience as Scientist in a lab environment or PhD with 3-5 years in Pharma.
• Minimum 3 years in a customer-facing, client service position.

Responsibilities

• Act as liaison between clients and global laboratory network.
• Prepare and execute project plans for contracted services.
• Provide technical support to maintain customer satisfaction.

Skills

Communication

Negotiation

Interpersonal Skills

Education

Degree in Pharmacy

Degree in Biotechnology

Degree in Biology

Degree in Chemistry

Job description

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Global Technical Client Project Manager, Ellesmere Port

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Client:

SGS

Location:

Ellesmere Port, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

84c313f930c3

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Job Description

As a core member of the Global Commercial Operations team, the Global Technical Client Project Manager acts as a bridge between global and regional sales teams, and our laboratory teams worldwide. In this role, you will:

• Act as liaison between our strategic clients and our global laboratory network
• Prepare and execute project plans for the contracted services, in close partnership with global and regional sales teams
• Provide technical support and guidance to maintain the highest level of customer satisfaction
• Act as project manager for specifically assigned global client testing programs

Primary Responsibilities:

1. Client Management & Communication

Support clients on scientific and technical questions related to the service execution by SGS Pharma laboratory network:

• Identify appropriate location(s) to execute the work and confirm capacity and capabilities
• Ensure clients understand and agree with SGS technical approach to the contracted work
• Maintain best-in-class communication between clients and the SGS Pharma laboratory network
• Provide feedback / explanations to address any concern from clients, colleagues, and stakeholders

2. Project Management & Coordination

• Prepare project plans, support or directly manage (multi-site, multi-region) client projects
• Participate in project kick-off as Technical Client support (act as the ‘voice of the customer’)
• For specifically assigned global client testing programs – act as Project Manager / Technical Liaison during full execution of the work
• Escalate to Global and Regional Operations Management any issues with capacity and capability that may endanger the clients’ projects

3. Business Development Support

• During technical interactions with clients – identify new business development opportunities (further clients’ needs) and feedback insights to Business Development Teams
• Keep abreast of latest technical and regulatory developments impacting the industry and feedback strategic insights to Business Development Teams

4. Governance & Compliance Oversight

• Ensure all necessary information is obtained from clients to prepare accurate RFI/RFP/Work Orders
• Monitor any regulatory issues that may impact the work and ensure these are duly communicated to both clients and our global laboratory network

Qualifications

• Degree in Pharmacy, Biotechnology, Biology, Chemistry or related scientific field
• 5-10 years’ experience working as Scientist in a lab environment, or alternatively – PhD holder with 3-5 years’ experience in the Pharmaceutical Industry
• Minimum 3 years’ experience in a customer-facing, client service position
• Experience in Pharma CMC analytical testing analysis
• Experience in global project management (as Study Director, Senior Scientist, or Client Technical Manager)
• Ability to convey scientific and technical explanations in a concise and comprehensible manner
• Strong communication, negotiation and interpersonal skills
• Ability to work collaboratively across decentralized Teams
• Ensures full compliance with SGS Health & Safety, Code of Integrity, Professional Conduct Policies