Global Systems Operations Specialist

Condé Nast; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading media company is seeking a Global Systems Operations Specialist to support the Sr. Manager, Global Sales Systems. This role involves end-user support, reporting, and training for their Order Management System, AdBook. The candidate will collaborate with various stakeholders to enhance system functionalities and support market launches. Ideal for those with a Bachelor's degree and experience in media planning or ad operations.

Qualifications

• At least 2 years of experience in media planning, ad operations, or related fields.
• Experience supporting stakeholders and cross-functional collaboration.

Responsibilities

• Provide end-user support and respond to tickets via ServiceNow.
• Create and deliver reports to the business.
• Train users on new and existing features.

Skills

Communication

Problem Solving

Attention to Detail

Education

Bachelor's degree

Tools

AdBook

Salesforce

GAM

Excel

Google Suite

Job description

Join to apply for the Global Systems Operations Specialist role at Condé Nast.

Condé Nast is a global media company producing high-quality content with a reach of over 1 billion consumers across 32 territories through print, digital, video, and social platforms. Its portfolio includes renowned media properties such as Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler, Allure, AD, Bon Appétit, and Wired.

Job Description

Location: London, GB

The primary purpose of the Global Systems Operations Specialist role is to support the Sr. Manager, Global Sales Systems, responsible for the vision and direction of AdBook, the Revenue Organization’s Order Management System (OMS), being rolled out globally. The team collaborates closely with technology and business stakeholders to develop impactful features and prepare new territories for onboarding.

This role is based in London and reports to the Sr. Manager, Global Sales Systems in New York City. It mainly supports Condé Nast’s European and Asian markets, with potential support for other markets. Key responsibilities include end-user support, reporting, gathering feedback, documenting requirements, testing new functionalities, training, and supporting new market launches.

Responsibilities

• Provide end-user support and respond to tickets via ServiceNow
• Create and deliver reports to the business
• Collect feedback and identify improvement opportunities
• Assist in gathering and documenting business requirements
• Participate in feature refinement sessions
• Test and verify new functionalities
• Train users on new and existing features
• Maintain training documentation
• Create and distribute release notes
• Liaise with technology teams and vendors
• Support roadmap initiatives and new market launches
• Maintain the AdBook product catalog including various advertising formats
• Stay updated on new AdBook functionalities and suggest improvements

Knowledge, Experience, Skills

• Bachelor’s degree
• At least 2 years of experience in media planning, ad operations, or related fields
• Excellent communication, problem-solving, and attention to detail
• Experience supporting stakeholders and cross-functional collaboration
• Hands-on experience with AdBook (or similar OMS), Salesforce, and GAM is preferred
• Intermediate skills in Excel and Google Suite
• Experience in agile environments is a plus
• Fluency in French, Spanish, Italian, or German is a plus

Interested candidates are encouraged to apply. You can update your resume or upload a cover letter anytime via your candidate profile.

Condé Nast is an equal opportunity employer, evaluating applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status, or other protected characteristics.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Media Production