Global Student Services Coordinator

EF Education First / Hult; Oxford; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Training opportunities

International environment

Staff social events

Career development

Job summary

EF Education First – Oxford International Language Campus is seeking a Student Services Coordinator to join a busy, student-facing team. You will deliver outstanding customer service, support daily operations, and help create a welcoming environment for international students.

The role offers a full-time permanent position with a structured schedule, and opportunities to develop communication and operational skills within a global education group.

Qualifications

• Customer-focused with excellent service mindset.
• Strong communication and people skills.
• Confident with IT and office software.
• Organised with attention to detail.

Responsibilities

• Provide outstanding customer service and support the smooth administration of the school.
• Support students in their daily life, helping them achieve the best possible experience.
• Maintain excellent relationships with Sales and other departments, ensuring prompt, consistent and effective communication and service.
• Process incoming bookings and modifications.
• Contribute to an inclusive and welcoming community within the school.
• Participate in student intakes, including preparing welcome bags and producing student identification badges.
• Arrange arrival and departure transfers, liaising with airport representatives and taxi companies.
• Respond to general daily student enquiries.
• Assist with under-18 meetings and events.
• Support the analysis and follow-up of student evaluations, including scheduling follow-up chats and ensuring issues raised are addressed by the relevant department.
• Handle direct sales enquiries, including showing prospective students around the school, providing quotations and ensuring enquiries are followed up.
• Share emergency phone duty on a rota basis.
• Support the Student Services team with student attendance, including monitoring daily registers and following up with non-attending students.
• Contribute to student initiatives and the delivery of school community events.
• Assist with welcoming events, sales trips, equipment deliveries and mail.
• Keep the reception area clean, tidy and professional at all times.

Skills

Customer service

Communication

IT proficiency

Organised

Problem solving

Flexible attitude

Job description

EF Education First – Oxford International Language Campus is seeking a Student Services Coordinator to join a busy, student-facing team. You will deliver outstanding customer service, support daily operations, and help create a welcoming environment for international students.

The role offers a full-time permanent position with a structured schedule, and opportunities to develop communication and operational skills within a global education group.