Global Spread Products Application Support - Assistant Vice President

Citigroup Inc.; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

27 days annual leave

Discretional annual bonus

Private medical care & life insurance

Employee assistance program

Pension plan

Parental leave

Employee discounts

Job summary

Citi is seeking a production support engineer to join the SP technology team. You will work on trade-floor facing systems, support the eTrading platform, and participate in global follow-the-sun coverage to ensure overnight risk processes run smoothly.

You'll collaborate with in-house developers, monitor incidents, and drive improvements in data feeds, monitoring, and resiliency. A hybrid work arrangement is available with strong learning and career growth opportunities.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong problem-solving and analytical skills.
• Ability to work under pressure with quick issue response.
• Mindset of continuous improvement and proactive issue anticipation.
• Good all-round technical skills including log analysis, scripting, Unix and SQL.
• Excellent communication with technical and business stakeholders.

Responsibilities

• Trade floor facing off to business users daily.
• Support Spread Products eTrading platform.
• Provide global follow-the-sun coverage for overnight risk batches.
• Investigate downstream feed issues and improve data quality checks.
• Collaborate with in-house dev teams and escalate when needed.
• Manage incidents in ServiceNow and track stability in Jira.
• Improve observability, controls, and resiliency of the stack.
• Hold dev teams accountable for resiliency and recoverability.

Skills

Analytical thinking

Prioritization

Crisis response

Continuous improvement

Technical breadth

Stakeholder communication

Education

Bachelor’s degree or equivalent

Tools

Unix

SQL

Scripting

Log analysis

Job description

Engineer the future of global finance. At Citi, our Tech team doesn’t just support finance – we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.

The Spread Products (SP) production management group provides direct support to a diverse set of trading desk all trading under the “SP” banner with a focus on the ITIL support procedures and protocols. Your responsibilities will be aligned to supporting all the tools that the front office business & traders needs to facilitate its franchise within Citi, providing exposure to the entire breadth of the SP Technology. We are the first line of technical defence, we work closely with our partners in our SP business including Sales, Trading, Operations, and Risk & Controls to ensure stable platforms which enable us to the be the best for our clients.

Role overview

• Trade floor: Primarily based on the trade floor facing off to business users daily.

• eTrading Applications Support: Supporting Spread Products eTrading platform.

• Global Follow-the-Sun Coverage: Part of a global follow-the-sun team ensuring overnight risk batches complete successfully and within SLAs.

• Downstream Feed Investigation: Investigate issues raised by downstream partners on feeds delivered to them, improving data quality checks, monitoring, and alerting.

• Development Collaboration: Work closely with the in-house dev teams, escalating issues where needed.

• Incident & Task Management: Track incidents in ServiceNow; own the stability book of work in Jira.

• Observability & Controls: Improve monitoring, observability, and controls for our stack.

• Resiliency & Accountability: Improve resiliency and recoverability for our stack, holding our dev team accountable.
  

Key skills and Experience Required:

• Analytical Problem Solving: Strong problem-solving and analytical skills.

• Prioritization & Multi-tasking: Multi-tasking and prioritisation of issues based on impact.

• Crisis Response: Ability to work under pressure, reacting quickly to issues and outages.

• Continuous Improvement: Mindset of constant improvement and anticipating issues.

• Technical Breadth: Good all-round technical skills: Log analysis, scripting, Unix, and SQL.

• Stakeholder Communication: Good communication skills, facing off to technical and business stakeholders.

Education:

• Bachelor’s/University degree or equivalent experience

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• · 27 days annual leave (plus bank holidays)
• · A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

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