Global Service Desk Technician - Hybrid, 24x7

SBS; West of England; Hybrid; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid time off

Flexible work

Career development

Competitive pay

Global culture perks

Job summary

SBS is hiring a Service Desk Technician to support customers globally with critical operational services on a 24x7x365 basis. The role requires a hybrid work model with a minimum of two days in the office per week and involves handling service desk queues, SLA adherence, and incident escalation.

Ideal candidates will have Linux/Windows admin skills, Oracle DB knowledge, and experience with AWS cloud, with strong communication and prioritization abilities.

Qualifications

• Experience with Linux and Windows administration.
• Knowledge of Oracle databases.
• Experience with AWS cloud services.
• Fluent English; French is a plus.
• Strong communication and workload prioritization skills.

Responsibilities

• Manage service desk queues and ensure tasks are completed or scheduled.
• Maintain services in line with customer SLAs.
• Identify incidents and escalate to the relevant teams.
• Evaluate processes to improve efficiency.
• Experience with service line procedures including payment interfaces.
• Keep operational procedures and run sheets updated.
• Perform regular patching for Linux and Tomcat.
• Assist the Operations Team with assigned tasks.

Skills

People skills

Quick learner

Cross-functional work

Linux administration

Windows administration

Oracle DB

AWS Cloud

Prioritization

English fluency

French (nice to have)

Tools

Tomcat

Job description

SBS is hiring a Service Desk Technician to support customers globally with critical operational services on a 24x7x365 basis. The role requires a hybrid work model with a minimum of two days in the office per week and involves handling service desk queues, SLA adherence, and incident escalation.

Ideal candidates will have Linux/Windows admin skills, Oracle DB knowledge, and experience with AWS cloud, with strong communication and prioritization abilities.