Global SDR Operations Director

Hidden Road; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Bonuses

Professional development budget

Global collaboration culture

Hybrid work flexibility

Job summary

Ripple is seeking a Director, Global SDR Operations to lead a distributed team of six SDRs across New York, London, Singapore, Dubai, São Paulo, and more. You will own prospecting motions, coaching, onboarding, and playbook optimisation while aligning with GTM leadership to drive pipeline and revenue.

You will partner with Growth Marketing to refine ICP, mentoring SDRs, and translating regional feedback into global processes to accelerate growth in crypto and FinTech markets.

Qualifications

• 8+ years managing quota-carrying SDR, BDR, or inside sales teams
• Experience managing and working within a distributed team across multiple time zones and regions; ability to adapt playbooks, messaging, and coaching approaches to account for regional market nuances and cultural differences
• Proven track record of hitting pipeline and revenue goals
• Strong understanding of B2B outbound and inbound prospecting motions and sales engagement tooling, as well as sharp written communication skills with the ability to write and edit high-converting outreach
• Hands-on experience with core SDR tools: Salesforce, Outreach or Salesloft, LinkedIn Sales Navigator, ZoomInfo or Apollo; familiarity with AI-powered tools (Gong, Lavender, or similar) a plus
• Strong cross-functional collaboration skills across Growth Marketing, Product Marketing, Sales, and Enablement
• Data-driven approach to performance management and process improvement
• Experience hiring, ramping, and developing sales development talent
• Background as an individual contributor in crypto, FinTech or B2B software sales preferred

Responsibilities

• Lead, coach, and hold accountable a global SDR team to hit and exceed individual and team pipeline targets
• Build individualised development plans within the SDR organisation; celebrate growth at every level
• Own the SDR ramp-up framework: design structured onboarding for new SDRs that accounts for regional variation across a globally distributed team and tracks milestone attainment through to full productivity
• Coach SDRs on discovery, objection handling, product and industry knowledge, and consultative selling techniques; conduct regular call reviews and message audits to raise the quality bar across the team
• Maintain a strong talent pipeline through evergreen recruiting; develop top talent
• Build and refine outbound and inbound playbooks, messaging, and cadences tailored to ICPs and the latest GTM
• Partner closely with Growth Marketing on lead handoff, campaign follow-up, and feedback loops to improve lead quality and conversion velocity

Skills

Team leadership

Quota management

Mentoring

Cross-functional collaboration

Regional market knowledge

Presentation & communication

Data analysis

Talent development

Crypto / FinTech exposure

Tools

Salesforce

Outreach

Salesloft

LinkedIn Sales Navigator

ZoomInfo

Apollo

Gong

Lavender

Job description

Ripple is seeking a Director, Global SDR Operations to lead a distributed team of six SDRs across New York, London, Singapore, Dubai, São Paulo, and more. You will own prospecting motions, coaching, onboarding, and playbook optimisation while aligning with GTM leadership to drive pipeline and revenue.

You will partner with Growth Marketing to refine ICP, mentoring SDRs, and translating regional feedback into global processes to accelerate growth in crypto and FinTech markets.