Global Satellite Connectivity Support Engineer

Eutelsat

Greater London

On-site

Confidential

Full time

42 hours ago

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Job summary

Eutelsat is seeking a skilled L3 escalation engineer to join our satellite connectivity operations in London or related hubs. You will coordinate multi-team investigations, support services and partners, and improve monitoring and automation to enhance user experience across global networks.

You will bring knowledge of IP, LTE and satellite systems, and communicate effectively with customers and internal teams. A strong background in service reliability and on-call readiness is essential.

Qualifications

General knowledge of IP, LTE and satellite communications.
Able to discuss technically with skilled customers and learn system details.

Responsibilities

Coordinate technical investigations on the satellite connectivity system performance across a multidisciplinary team.
Act as an L3 technical escalation to support services and partners during complex investigations or critical escalations.
Perform proactive analysis of system and service performance to identify anomalies affecting user experience.
Enhance system and service monitoring and reporting to communicate user experience to internal and external stakeholders.
Focus on mitigating early life service failures to improve customer experience.
Ensure fluid communication with cross-functional teams on investigations and developments.
Support the User Terminals and other L3 teams with release processes: preparation, execution and documentation.
Keep automation at the forefront of all activities.