Global SAP Service Delivery Lead | Hybrid (Yorkshire)

DXC Technology Company; Milton Keynes; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

DXC Technology is seeking an experienced SAP Service Delivery Manager to lead a strategic global SAP engagement. Hybrid role with one day onsite in Yorkshire; you will anchor the account, drive service delivery excellence and executive client relationships.

You will collaborate with Sales, Presales and Account teams, manage offshore delivery, and shape growth opportunities while ensuring alignment with the customer’s SAP strategy.

Qualifications

• Extensive experience leading SAP Managed Services and Service Delivery engagements.
• Strong experience managing offshore delivery teams across multiple geographies and time zones.
• Proven track record estimating, planning and transitioning SAP AMS takeover services.
• Demonstrated success managing senior stakeholder relationships and critical customer escalations.
• Strong experience operating within highly sensitive customer environments.
• Significant experience driving FDR management, commercial governance and account growth initiatives.
• Proven ability to collaborate effectively with Sales, Presales and Account Management teams.
• Deep practical experience supporting SAP S/4HANA environments and transformation programmes.
• Excellent communication, leadership and influencing skills.
• Strong commercial and customer-focused mindset.

Responsibilities

• Own end-to-end SAP service delivery for a strategic global customer.
• Maintain accountability for service performance, stability and customer satisfaction.
• Lead monthly, quarterly and executive governance reviews.
• Manage SLA and KPI performance and proactively identify service risks and improvement opportunities.
• Lead critical incident and escalation management activities.
• Drive continual service improvement initiatives.
• Act as the primary SAP service delivery lead and trusted advisor for a strategic customer account.
• Build and maintain strong relationships with senior business and IT stakeholders.
• Own customer governance, risk management and escalation resolution.
• Partner with Sales, Presales and Account teams to identify opportunities for service improvement and growth.
• Support contract renewals, service expansions and future SAP initiatives.
• Ensure service delivery remains aligned with the customer’s evolving business objectives and SAP strategy.
• Lead AMS estimation, transition and takeover activities across multi-country and multi-geography environments.
• Establish transition governance, operational readiness plans and service acceptance criteria.
• Ensure successful knowledge transfer from programmes into managed services.
• Lead globally distributed delivery teams and drive effective collaboration between onsite and offshore resources.
• Manage delivery quality, performance and customer expectations across multiple time zones.
• Drive Financial Demand and Resource (FDR) management activities across the account.
• Identify opportunities for service expansion, optimisation and account growth.
• Work closely with Sales, Presales and Account teams to develop growth opportunities.
• Support customer presentations, business cases, proposals, renewals and expansion opportunities.
• Maintain awareness of contractual commitments, commercial risks and delivery obligations.

Skills

SAP Managed Services

Service Delivery Leadership

Offshore Delivery Leadership

Stakeholder Management

Commercial Governance

Account Growth

Sales Collaboration

SAP S/4HANA

Communication Skills

Leadership

Education

ITIL Foundation

Tools

SAP Cloud ALM

SAP Solution Manager

SAP for Me

Job description

DXC Technology is seeking an experienced SAP Service Delivery Manager to lead a strategic global SAP engagement. Hybrid role with one day onsite in Yorkshire; you will anchor the account, drive service delivery excellence and executive client relationships.

You will collaborate with Sales, Presales and Account teams, manage offshore delivery, and shape growth opportunities while ensuring alignment with the customer’s SAP strategy.