Global S&OP Leader: Demand & Order Governance

Caterpillar; Desford; On-site; GBP 79,000 - 92,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

Up to 20% annual bonus

Car allowance

Private Medical, Healthcare, Vision &

Dental schemes

Green Car Scheme

Share Scheme (50% Company Matched)

Contributory Pension Scheme (Company 2

Free Car Parking

Caterpillar Advantage website

Job summary

Caterpillar in Desford, Leicestershire, is seeking a Sales & Operations Planning Manager to lead global demand and orders governance, aligning product groups, operations and configuration teams to deliver stable orders and customer satisfaction.

You will develop team strategy, manage a high‑performing team, influence stakeholders, and drive KPIs, with travel up to 10% and a permanent, office-based role that offers a rewarding package.

Qualifications

• Leadership: coaching, performance management, and workforce and succession planning.
• Customer Focus: aligning customer needs with decisions to create customized solutions.
• Decision Making and Critical Thinking: analyze situations and reach informed judgments.
• Effective Communications: convey ideas clearly and interpret information accurately.
• Negotiating: negotiate across the organization and with external vendors.
• Problem Solving: identify and resolve organizational or process problems.
• Relationship Management: build healthy relationships with clients, vendors, peers.
• Project Management: plan, organize, monitor, and control projects.
• Value Selling: articulate product/service value to customers.

Responsibilities

• Set demand and order team strategy, governance, and service standards with global reports.
• Partner with product configuration, Product Groups, and Operations as the escalation point.
• Govern demand intake for configuration, prioritization, and NPI/NMI/NSI forecasts.
• Drive order stability, quality, and continuous improvement while developing the team.
• Influence stakeholders to align on priorities, requirements, risks, and timelines.
• Validate priority, readiness, and requirement quality before work enters the value stream.
• Identify and prevent recurring order/configuration issues using data and corrective actions.
• Establish quality standards, SOPs, and monitor KPIs against objectives.
• Lead priority planning, succession planning, performance management, and capability development.

Skills

Leadership

Customer Focus

Decision Making

Effective Communications

Negotiating

Problem Solving

Relationship Management

Project Management

Value Selling

Job description

Caterpillar in Desford, Leicestershire, is seeking a Sales & Operations Planning Manager to lead global demand and orders governance, aligning product groups, operations and configuration teams to deliver stable orders and customer satisfaction.

You will develop team strategy, manage a high‑performing team, influence stakeholders, and drive KPIs, with travel up to 10% and a permanent, office-based role that offers a rewarding package.