Global Quality Assurance Reviewer (Claims) - CSPJP00036959

Experis - ManpowerGroup; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading global insurance organisation is seeking an experienced Global Quality Assurance Reviewer for a hybrid role in London. You will conduct claim file reviews to ensure compliance with best practices, lead Benchmark reviews, and collaborate with claims teams. Ideal candidates have proven experience in Casualty claims auditing and excellent communication skills. This position offers £450 per day via Umbrella, contributing to a high-impact function in a dynamic environment.

Qualifications

• Proven experience in handling and auditing Casualty claims.
• Strong understanding of industry best practices in claims handling.
• Excellent attention to detail and ability to make actionable recommendations.
• Additional language skills (French and/or German) are a bonus.

Responsibilities

• Perform quality reviews on claim files.
• Lead and organise Benchmark reviews.
• Communicate effectively with business partners.
• Identify trends and areas for enhancement.
• Support personal development initiatives.

Skills

Claims auditing

Attention to detail

Communication

Organizational skills

Analytical skills

Job description

Title: Global Quality Assurance Reviewer

Length: 31/12/2025

Rate: £450 per day via Umbrella

Location: Hybrid - London 3 days a week

A leading global insurance organisation is seeking an experienced Global Quality Assurance Reviewer to join their UK-based team. This is a fantastic opportunity to contribute to a high-impact function within a dynamic and international environment.

About the Role:

The successful candidate will be responsible for conducting claim file reviews to assess compliance with best practices and identify opportunities for improvement across Casualty claims. The role involves working across various levels of claim complexity and geographies, ensuring consistent quality and technical excellence.

Key Responsibilities:

• Perform quality reviews on claim files in line with programme guidelines and best practice standards.
• Lead and organise Benchmark reviews, including scheduling, team oversight, and reporting.
• Communicate effectively with business partners, delivering constructive feedback and supporting continuous improvement.
• Identify trends and areas for enhancement, working with claims teams to implement action plans.
• Provide support for personal development and skill enhancement initiatives.

What We're Looking For:

• Proven experience in handling and auditing Casualty claims across multiple sublines.
• Strong understanding of industry best practices in claims handling.
• Experience in claims analysis and audit is desirable.
• Excellent attention to detail and ability to make actionable recommendations.
• Strong verbal and written communication skills, with the ability to influence and manage stakeholder expectations.
• Organised and proactive approach to work.
• Additional language skills (French and/or German) are desirable.
• Willingness to travel (up to 25%) to other office locations.

Either apply direct! Or please contact me on

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days we will not be progressing with your application. Thank you for your understanding.