Global Product Intelligence Lead

Dyson; Malmesbury; On-site; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Pension

Life assurance

Income protection

Bonus or commission depending on role

Free lunch, on-site

Free on-site gym (Malmesbury)

Free on-site hair salon (Malmesbury)

Dyson discount codes

Cycle to work scheme

Electric vehicle scheme

Free Dyson bus from Bristol, Bath,Chip

GymFlex and My Active discounts

Job summary

Dyson seeks a customer-focused leader to define and deliver global Product Intelligence strategy, embedding customer insights into product decisions and governance. You will partner with analytics, engineering and design to drive evidence-based outcomes across the product lifecycle.

Leads in Voice of Customer, market intelligence and validation, turning data into clear, actionable recommendations that improve product performance and customer experiences at Dyson Malmesbury and globally.

Qualifications

• Significant experience in Product Intelligence, Customer Intelligence, Voice of Customer, Data Analytics, Quality or a related discipline.
• Proven experience developing and implementing customer intelligence, product performance, analytics or quality strategies within a global organisation.
• Strong understanding of Voice of Customer methodologies, customer feedback ecosystems, customer outcome measurement and evidence generation.
• Experience leveraging multiple data sources to assess product performance, identify trends and generate actionable business recommendations.

Responsibilities

• Define and deliver Dyson's global Product Intelligence strategy.
• Establish frameworks, metrics and governance for measuring customer outcomes and product satisfaction.
• Embed customer and product intelligence into product and business decision-making.
• Lead the global Voice of Customer and validation efforts with cross-functional partners.

Skills

Product Intelligence

Voice of Customer

Data Analytics

Stakeholder Management

Tools

Power BI

SQL

Job description

Dyson seeks a customer-focused leader to define and deliver global Product Intelligence strategy, embedding customer insights into product decisions and governance. You will partner with analytics, engineering and design to drive evidence-based outcomes across the product lifecycle.

Leads in Voice of Customer, market intelligence and validation, turning data into clear, actionable recommendations that improve product performance and customer experiences at Dyson Malmesbury and globally.