Global Product Insights & Validation Leader

Dyson; Malmesbury; On-site; GBP 90,000 - 120,000; Full time

Job summary

Dyson GmbH is seeking a leader to head the Global Product Insights & Validation capability, turning customer feedback, validation evidence and market intelligence into actionable insights to influence product decisions and drive continuous improvement.

You will shape VoC, trial strategies and analytics, collaborating across Discovery PAS, Delivery PAS and BI teams to ensure customer outcomes are visible and measured.

Qualifications

• Significant experience in Quality, Product Validation User Trials, Voice of Customer, Product Insights, Customer Experience, Consumer Research or a related discipline.
• Proven experience developing and implementing customer satisfaction, product intelligence or quality strategies within a global organisation.
• Strong understanding of Voice of Customer methodologies, customer feedback systems and customer outcome measurement.
• Experience leading product validation activities and applying evidence-based approaches to assessing product performance.
• Strong analytical capability, with experience interpreting complex datasets and translating findings into actionable recommendations.
• Experience developing reporting frameworks, dashboards and performance metrics.
• Proven ability to influence senior stakeholders and drive cross-functional alignment.
• Experience leading and developing high-performing teams.
• Excellent communication, presentation and stakeholder management skills.

Responsibilities

• Define and deliver Dyson's global Product Insights & Validation user trial strategy.
• Establish frameworks, metrics and governance for measuring customer outcomes and product satisfaction.
• Embed customer and product intelligence into product and business decision-making.
• Lead the global Voice of Customer ecosystem, integrating feedback, research, reviews, service data and validation insights.
• Identify customer needs, emerging trends, satisfaction drivers and pain points.
• Translate customer insights into clear, actionable recommendations that improve product performance and customer outcomes.
• Lead global validation user trial activities to assess whether products successfully deliver intended customer outcomes.
• Define and continuously improve validation standards, methodologies and best practices.
• Ensure objective evidence informs product development decisions and drives improvement actions.
• Partner with Business Intelligence teams to develop best-in-class reporting, dashboards and product performance insights.
• Leverage advanced analytics, automation and AI-enabled tools to strengthen insight generation.
• Ensure customer and product intelligence is accessible, meaningful and actionable for stakeholders.
• Monitor market trends, competitor performance and evolving customer expectations.
• Establish benchmarking approaches to assess Dyson's performance against competitors.
• Support future product strategies, targets and customer outcome objectives.
• Lead, coach and develop a high-performing global Product Insights & Validation team.
• Build capability in customer research, validation, analytics and insight generation.
• Foster a culture of objectivity, curiosity and evidence-based decision making.
• Act as the independent voice of Product Satisfaction throughout the product lifecycle.
• Build strong relationships across PAS, Engineering, Research, Design, Commercial and Business Intelligence teams.
• Influence senior stakeholders through compelling customer insights, validation evidence and data-driven recommendations.

Skills

Quality

Product Validation

Voice of Customer

Product Insights

Customer Experience

Consumer Research

Analytical Capability

Stakeholder Management

Leadership

Job description

Dyson GmbH is seeking a leader to head the Global Product Insights & Validation capability, turning customer feedback, validation evidence and market intelligence into actionable insights to influence product decisions and drive continuous improvement.

You will shape VoC, trial strategies and analytics, collaborating across Discovery PAS, Delivery PAS and BI teams to ensure customer outcomes are visible and measured.