Product Insights Manager
Dyson
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Benefits offered by this job
Job summary
Dyson seeks a customer-focused leader to define and deliver global Product Intelligence strategy, embedding customer insights into product decisions and governance. You will partner with analytics, engineering and design to drive evidence-based outcomes across the product lifecycle.
Leads in Voice of Customer, market intelligence and validation, turning data into clear, actionable recommendations that improve product performance and customer experiences at Dyson Malmesbury and globally.
Qualifications
- Significant experience in Product Intelligence, Customer Intelligence, Voice of Customer, Data Analytics, Quality or a related discipline.
- Proven experience developing and implementing customer intelligence, product performance, analytics or quality strategies within a global organisation.
- Strong understanding of Voice of Customer methodologies, customer feedback ecosystems, customer outcome measurement and evidence generation.
- Experience leveraging multiple data sources to assess product performance, identify trends and generate actionable business recommendations.
Responsibilities
- Define and deliver Dyson's global Product Intelligence strategy.
- Establish frameworks, metrics and governance for measuring customer outcomes and product satisfaction.
- Embed customer and product intelligence into product and business decision-making.
- Lead the global Voice of Customer and validation efforts with cross-functional partners.
Skills
Tools
Job description
This is a unique opportunity to build and lead world-class Product Intelligence capabilities, combining Voice of Customer, advanced analytics and product validation to influence product decisions across Dyson. Your work will help ensure customer outcomes remain visible, measurable and central to decision-making throughout the product lifecycle.
This is a unique opportunity to build and lead world-class Product Intelligence capabilities, combining Voice of Customer, advanced analytics and product validation to influence product decisions across Dyson. Your work will help ensure customer outcomes remain visible, measurable and central to decision-making throughout the product lifecycle.
The Global Product Intelligence team serves as Dyson's independent voice of Product Satisfaction, helping to ensure products deliver the customer outcomes they are designed to achieve.
- Define and deliver Dyson's global Product Intelligence strategy.
- Establish frameworks, metrics and governance for measuring customer outcomes and product satisfaction.
- Embed customer and product intelligence into product and business decision-making.
- Partner with Business Intelligence teams to develop best-in-class reporting, dashboards and product performance intelligence.
- Leverage advanced analytics, automation and AI-enabled tools to strengthen evidence generation and decision support.
- Ensure customer and product intelligence is accessible, meaningful and actionable for stakeholders.
- Lead the global Voice of Customer for Product ecosystem, integrating feedback, research, reviews, and validation findings.
- Identify customer needs, emerging trends, satisfaction drivers and pain points.
- Translate customer feedback and evidence into clear, actionable recommendations that improve product performance and customer outcomes.
- Monitor market trends, competitor performance and evolving customer expectations.
- Establish benchmarking approaches to assess Dyson's performance against competitors.
- Support future product strategies, targets and customer outcome objectives.
- Lead, coach and develop a high-performing global Product Intelligence team.
- Build capability in customer research, validation, analytics and evidence-based decision making.
- Foster a culture of objectivity, curiosity and evidence-based decision making.
- Build strong relationships across Quality, Engineering, Research, Design, Commercial and Business Intelligence teams.
- Influence senior stakeholders through compelling customer evidence and data-driven recommendations.
- Lead a team to deliver global validation user trial activities to assess whether products successfully deliver intended customer outcomes.
- Define and continuously improve validation standards, methodologies and best practices.
- Ensure objective evidence informs product development decisions and drives improvement actions.
You are a customer-focused leader with a passion for understanding what drives exceptional product experiences. You combine analytical rigour with strategic thinking and have a proven ability to transform customer and product data into meaningful business outcomes. You are comfortable working across complex global organisations, building strong relationships and influencing senior stakeholders. You have experience balancing long-term strategy with operational delivery and are motivated by creating products that delight customers and outperform competitors. You bring a collaborative, curious and objective approach, using evidence and data-driven analysis to challenge assumptions, identify opportunities and drive continuous improvement. Champions the voice of the customer at all levels, using evidence and customer intelligence to influence decisions, particularly when customer needs differ from existing expectations or priorities.
- Significant experience in Product Intelligence, Customer Intelligence, Voice of Customer, Data Analytics, Quality or a related discipline.
- Proven experience developing and implementing customer intelligence, product performance, analytics or quality strategies within a global organisation.
- Strong understanding of Voice of Customer methodologies, customer feedback ecosystems, customer outcome measurement and evidence generation.
- Experience leveraging multiple data sources to assess product performance, identify trends and generate actionable business recommendations.
- Strong analytical capability, with experience interpreting large, complex datasets and translating findings into clear recommendations for product, customer and business improvement.
- Experience developing reporting frameworks, executive dashboards, KPIs and performance metrics that drive decision-making and accountability.
- Proven ability to distil complex information into compelling narratives, reports and presentations for senior stakeholders.
- Experience influencing strategic decisions through data, evidence and fact-based recommendations.
- Experience leading and developing high-performing teams, fostering analytical capability and a data-driven culture.
- Excellent communication, storytelling, presentation and stakeholder management skills.
- Pension
- Life assurance
- Income protection
- Bonus or commission depending on role
- 27 days of holiday (Buy up to 5 additional days of annual leave)
- Free lunch, hot drinks and fruit on-site
- Free on-site gym (Malmesbury)
- Free on-site hair salon (Malmesbury)
- Dyson discount codes
- Cycle to work scheme
- Electric vehicle scheme
- Free Dyson bus from Bristol, Bath, Chippenham and Swindon
- GymFlex and My Active discounts
- Private medical insurance for all employees
- Private dental insurance (level dependant)
- Optical plan
- Free on-site GP, physiotherapists and mental health professionals (Malmesbury)
- Digital GP and prescription service
- Assisted fertility support
- Peppy app: fertility, birth and menopause support
- Employee Assistance Programme
Dyson is an equal opportunity employer. We know that great minds don't think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
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