Global Process Excellence Lead – Immigration Delivery

Vialto UK & Ireland; Greater London; Hybrid; GBP 94,000 - 113,000; Full time

Job summary

Vialto UK & Ireland is seeking a hands-on Process & Delivery Excellence Senior Associate/Manager to implement, standardize, and monitor global immigration delivery processes. You will apply Lean Six Sigma and structured methods to translate priorities into practical working models and measurable improvements.

You will collaborate with Process & Delivery Excellence leadership, Territory teams, Platform, Product, Data, and Client Transition & Onboarding groups to drive service quality, SLA

Qualifications

• Experience in process excellence, continuous improvement, or related services.
• Lean Six Sigma Black Belt certification is required.
• Led complex process improvement initiatives from definition to benefits.
• Strong workflow design, process documentation, and controls knowledge.
• Proficient with Lean Six Sigma tools (DMAIC, mapping, root-cause analysis).
• Able to analyze operational data and identify practical improvements.
• Experience across global, matrixed stakeholder groups.
• Excellent communication, facilitation and stakeholder management skills.
• Analytical, detail-oriented, and able to prioritise multiple initiatives.

Responsibilities

• Lead process improvement initiatives across immigration service lines.
• Identify inefficiencies and apply structured methodologies to improve delivery.
• Translate opportunities into defined plans, measurable outcomes, and changes.
• Support standardized processes and governance to ensure adoption.
• Develop dashboards and performance reporting materials with analytics teams.
• Collaborate with cross-functional teams to align processes with technology.
• Assist with change enablement, training materials, and stakeholder feedback.

Skills

Process improvement

Lean Six Sigma

Data analysis

Stakeholder management

Project management

Operational excellence

Problem solving

Communication

Job description

Vialto UK & Ireland is seeking a hands-on Process & Delivery Excellence Senior Associate/Manager to implement, standardize, and monitor global immigration delivery processes. You will apply Lean Six Sigma and structured methods to translate priorities into practical working models and measurable improvements.

You will collaborate with Process & Delivery Excellence leadership, Territory teams, Platform, Product, Data, and Client Transition & Onboarding groups to drive service quality, SLA