Global Pro Program Lead - Membership & Growth

Charlotte Tilbury Beauty Inc.; Greater London; Hybride; GBP 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

Hybrid model

25 days holiday (plus bank holidays)

Product discount

Pension and life assurance

Medicash

Résumé du poste

Charlotte Tilbury Beauty is seeking a Global Head of Pro to own the worldwide Pro Programme for makeup artists and beauty professionals. You will drive recruitment, activation, and retention, shaping eligibility, benefits, and commercial terms to grow active membership and revenue.

You will partner with Education, PR, Events and regional teams to execute a scalable strategy, delivering governance and measurable outcomes across markets while maintaining programme integrity.

Qualifications

• Significant experience within loyalty, membership, CRM, customer engagement, professional programmes or B2B customer strategy roles.
• Experience operating within a global, multi‑market retail, beauty, luxury, consumer or eCommerce environment.
• Proven success managing customer or membership programmes with clear ownership of commercial targets and growth objectives.
• Experience working with professional audiences, trade customers, industry partners or ambassador networks would be highly advantageous.
• Familiarity with customer data platforms, CRM platforms, marketing automation tools and business intelligence reporting solutions

Responsabilités

• Own the global pro strategy, annual business plan, budget, forecast and performance targets across revenue, profitability, recruitment, active membership, activation, frequency, AOV, category mix and retention.
• Define and continuously strengthen the pro proposition, including eligibility, commercial terms, member benefits, exclusive access, education, products, services, recognition and reasons to remain active.
• Build and deliver the global pro recruitment strategy, working with regional teams, Education, PR, Events, academies and Pro Artist ambassadors to recruit verified professionals at scale.
• Own the end‑to‑end pro member lifecycle and set the requirements for onboarding, activation, replenishment, retention, reactivation and VIP development, partnering with CRM and Customer Contact Strategy for execution.
• Lead the pro‑specific commercial calendar across NPD, core franchises and professional moments, defining the relevant assortment, bundles, offers, tools, accessories, merchandise, exclusives and bulk‑purchase opportunities.
• Develop strategic relationships with beauty academies, professional bodies, industry events and approved B2B partners to increase recruitment, programme reach and commercial value.
• Own the pro member experience and programme governance, including application and approval standards, account access, service levels, programme terms, compliance and the resolution of structural member issues.
• Lead and develop the Global Pro Programme Coordinator, using performance data, member insight, AI and automation to identify priority professional cohorts, improve programme processes and convert opportunity into clear commercial action.

Connaissances

Loyalty programmes

CRM systems

Customer engagement

B2B strategy

Multi‑market experience

Outils

Customer data platforms

Marketing automation tools

BI reporting tools

Description du poste

Charlotte Tilbury Beauty is seeking a Global Head of Pro to own the worldwide Pro Programme for makeup artists and beauty professionals. You will drive recruitment, activation, and retention, shaping eligibility, benefits, and commercial terms to grow active membership and revenue.

You will partner with Education, PR, Events and regional teams to execute a scalable strategy, delivering governance and measurable outcomes across markets while maintaining programme integrity.