Global Head of Pro Programs & Loyalty

Charlotte Tilbury Beauty Inc.; Greater London; Hybride; GBP 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Hybrid model

25 days holiday + birthday day

Parental leave

Pension & life assurance

Medicash & EAP

Dog-friendly days

Product discount

Résumé du poste

Charlotte Tilbury Beauty Inc. is seeking a Global Head of Pro to own the worldwide professional programme, from recruitment and verification to activation and VIP development.

You will shape the pro proposition, terms and education offerings, and lead a cross‑functional team to drive growth across regions. In this role you’ll manage the end‑to‑end member lifecycle, build partnerships with academies and industry bodies, and use data and automation to improve processes and commercial outcomes in a

Qualifications

• Significant experience in loyalty, membership, CRM or B2B customer strategy roles.
• Experience with global multi-market retail, beauty, luxury or ecommerce.
• Proven success managing customer or membership programmes with commercial targets.

Responsabilités

• Own the global pro strategy, plan and budget with targets for revenue, activation and retention.
• Define the pro proposition, eligibility, benefits and education offerings.
• Lead recruitment strategy with regional teams and partners to grow verified professionals.
• Oversee onboarding, activation, replenishment, retention and VIP development.

Connaissances

Loyalty & CRM

Global retail experience

Programme management

Professional networks

CDP / CRM / BI

Description du poste

Charlotte Tilbury Beauty Inc. is seeking a Global Head of Pro to own the worldwide professional programme, from recruitment and verification to activation and VIP development.

You will shape the pro proposition, terms and education offerings, and lead a cross‑functional team to drive growth across regions. In this role you’ll manage the end‑to‑end member lifecycle, build partnerships with academies and industry bodies, and use data and automation to improve processes and commercial outcomes in a