Global Platform Operations Lead

Talon; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Talon Outdoor seeks a senior Platform Operations Manager to lead the reliability, performance and continuous improvement of our platform stack. You will manage platform engineers, drive operational excellence, and align business needs with engineering and external partners.

In this senior role, you will own major incidents, define strategy, implement runbooks, and ensure scalable global operations across UK, US and offshore teams.

Qualifications

• Proven experience in an application support role or similar technical position.
• Familiarity with Agile and DevOps methodologies.
• Excellent verbal and written communication skills.
• Proficiency in at least one scripting or object-oriented programming language.
• Experience with SQL scripting and databases such as SQL Server and MongoDB.
• Proficiency in configuration management, automation, and orchestration tools.
• Knowledge of APIs and microservices is desirable.

Responsibilities

• Own the end-to-end operation, availability, and performance of core business platforms.
• Oversee 1st/2nd line support escalation, acting as the senior point of contact for critical issues.
• Lead major incident management, root cause analysis, and post-incident reviews.
• Provide hands-on technical guidance across cloud infrastructure, application support, and DevOps practices.
• Drive automation, monitoring, and observability improvements across the platform stack.
• Participate in regular review meetings with engineering teams to assess performance and drive continuous optimisation.
• Lead, mentor, and develop a team of Platform Operations Engineers, setting objectives and performance standards.
• Manage team capacity, shift coverage (including North American EST support), and incident response models.
• Drive hiring, onboarding, and ongoing development of team members.
• Act as the primary bridge between business teams, engineering, and third-party integrations.
• Translate business requirements into technical solutions and operational improvements.
• Communicate effectively with senior stakeholders on platform health, risks, and roadmap.

Skills

Proven experience in an application

Agile and DevOps methodologies

Excellent communication skills

Scripting or OO programming language

SQL scripting & databases (SQL Server,

Tools

AWS

Terraform

Docker

Job description

Talon Outdoor seeks a senior Platform Operations Manager to lead the reliability, performance and continuous improvement of our platform stack. You will manage platform engineers, drive operational excellence, and align business needs with engineering and external partners.

In this senior role, you will own major incidents, define strategy, implement runbooks, and ensure scalable global operations across UK, US and offshore teams.