Global Payouts CX Analyst (Hybrid London)

Runa; London; Híbrido; GBP 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

£1,000 annual learning and development allowance

Runa Reset Days

Summer Hours

Work from anywhere for up to 45 days a year

Private Medical + Dental Health Insurance

Enhanced parental leave

Resumo da oferta

A leading financial technology firm in London is seeking a Customer Experience Analyst to enhance customer satisfaction through effective problem-solving and collaboration. The role requires expertise in managing customer queries, analyzing support processes, and ensuring excellent communication. This position offers hybrid work options and various employee benefits, including professional development allowances and enhanced parental leave.

Qualificações

• Proven experience in customer service or a customer-facing B2B role within a tech company.
• Solid understanding of how to prioritise internal and external requests.
• Understanding that customer experience involves more than just answering issues.

Responsabilidades

• Address and resolve customer and end-user issues related to the product.
• Coordinate customer support responses using various platforms.
• Analyze customer support processes and identify areas for improvement.

Conhecimentos

Customer service experience

Excellent communication skills

Ability to work under pressure

Experience with customer communication software

Technical understanding

Descrição da oferta de emprego

A leading financial technology firm in London is seeking a Customer Experience Analyst to enhance customer satisfaction through effective problem-solving and collaboration. The role requires expertise in managing customer queries, analyzing support processes, and ensuring excellent communication. This position offers hybrid work options and various employee benefits, including professional development allowances and enhanced parental leave.