Global Partnerships & Enterprise Migrations Lead

Reed & Mackay Internal; Greater London; Sur place; GBP 70 000 - 110 000; Plein temps

Résumé du poste

Navan is seeking a Global Partnership Manager to serve as the lead strategic partner and executive-level trusted advisor to its most strategic key clients. You will manage the migration from legacy R&M technology to the Navan platform with a high-touch transition and ensure successful adoption and value realization.

You’ll own the client relationship, drive product adoption, retention, and long-term value, and coordinate with Product and Engineering to address gaps and escalate critical

Qualifications

• Experience in Customer Success Management or Account Management within corporate settings.
• Strong relationship-building with C-suite and executive stakeholders.
• Proven ability to lead complex migrations and post-sales activities.

Responsabilités

• Serve as owner and strategist of the client relationship, overseeing migration success and post-sales activities.
• Lead multi-stakeholder migrations from legacy systems to Navan platform, from scoping to go-live and hypercare.
• Drive product adoption, retention, and compliance through advisory and user training.
• Develop trusted advisor relationships with executive stakeholders to ensure long-term value.
• Conduct health checks and Quarterly Business Reviews to assess adoption, satisfaction, and risk.
• Advocate for customer feedback to Product and Eng to prioritize enhancements and resolve escalations.

Connaissances

Customer Success Management

Account Management

Executive stakeholder management

Project management

Change management

Formation

Bachelor’s degree or equivalent

Description du poste

Navan is seeking a Global Partnership Manager to serve as the lead strategic partner and executive-level trusted advisor to its most strategic key clients. You will manage the migration from legacy R&M technology to the Navan platform with a high-touch transition and ensure successful adoption and value realization.

You’ll own the client relationship, drive product adoption, retention, and long-term value, and coordinate with Product and Engineering to address gaps and escalate critical