Global Optical Solutions Engineer — Lab & Field Demos

Ciena; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Ciena is seeking a technically skilled professional to manage optical lab assets, define customer-facing materials, and deliver product demonstrations and lab trials. You will capture issues, route feedback to R&D, and provide engineering guidance across global teams in a fast-paced environment.

Based in the United Kingdom, you will collaborate across time zones, prioritize multiple tasks, and contribute to new feature introductions while ensuring clear communication in English with diverse

Qualifications

• Education required as listed in the ad (degrees in related fields).
• Strong knowledge of telecommunications and optical transport systems.
• Excellent collaboration and detail-oriented work habits.
• Fluent English communication, both written and spoken.
• Ability to present technical information to varied audiences.
• Ability to work across multiple time zones and cultures.

Responsibilities

• Manage lab assets and maintain optical lab systems to support team requirements.
• Define customer-facing technical presentations, test plans, release notes, and engineering guides.
• Create and validate technical deliverables that enable new product feature and solution introductions.
• Deliver product demonstrations, lab trials, field trials, deployments, and solution tests.
• Capture product issues and customer enhancement requests and route feedback into R&D processes.
• Provide pre-sales and post-sales technical consultation, solution evaluation, design support, and engineering guidance.
• Resolve complex or urgent field issues escalated from the Global Technical Support organization.

Skills

Optical concepts

Lab asset management

Technical presentations

English communication

Cross-time-zone collaboration

Organization & attention to detail

Education

Bachelor’s degree in Applied Science / Physics / Electrical Engineering / Communications Engineering

Tools

Python

JSON

NETCONF

Job description

Ciena is seeking a technically skilled professional to manage optical lab assets, define customer-facing materials, and deliver product demonstrations and lab trials. You will capture issues, route feedback to R&D, and provide engineering guidance across global teams in a fast-paced environment.

Based in the United Kingdom, you will collaborate across time zones, prioritize multiple tasks, and contribute to new feature introductions while ensuring clear communication in English with diverse