Global Medical Education Experience Lead

Ipsen; England; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Ipsen is seeking a Global Medical Customer Experience Lead to shape strategy and execution of external Medical Education and patient-focused experiences across launch brands in Oncology, Neuroscience and Rare Disease.

You will translate medical strategy into engaging learning journeys, align governance, and partner with Customer Engagement and market teams to ensure scalable, compliant programs with measurable impact.

Qualifications

• Pharma/biotech Medical Education and/or Medical Affairs experience.
• Ability to translate medical strategy into learning journeys.
• Fluent English and cross-functional collaboration skills.
• Experience with modular content and digital learning platforms.

Responsibilities

• Lead design and activation of Medical Education experiences for launch brands.
• Define governance, ROA and measurement frameworks with cross-functional teams.
• Develop scalable MedEd templates and localised content guidance.
• Partner with analytics to create dashboards and performance reviews.
• Influence across Medical Education, Customer Engagement and markets.

Skills

Fluent English

Cross-functional leadership

Medical Education experience

Digital learning

Content operations

Education

Bachelor’s degree in Life Sciences / Pharmacy / Medicine

Advanced degree (PharmD/MD/PhD/MSc) and/or MBA

Tools

ACE

Congress 360

HCP portals

DAM/CMS

CRM/CLM

Analytics dashboards

Job description

Ipsen is seeking a Global Medical Customer Experience Lead to shape strategy and execution of external Medical Education and patient-focused experiences across launch brands in Oncology, Neuroscience and Rare Disease.

You will translate medical strategy into engaging learning journeys, align governance, and partner with Customer Engagement and market teams to ensure scalable, compliant programs with measurable impact.