Global Medical Assistance Coordinator

Collinson Group; Haywards Heath; On-site; GBP 22,000 - 30,000; Full time

Job summary

Collinson Group in the United Kingdom is seeking an Assistance Coordinator to manage emergency medical assistance cases with professionalism, aligning with service standards and policy terms.

You will handle inbound and outbound calls, maintain case details, coordinate with clients and external providers, and ensure timely updates while adhering to data protection requirements. Training is provided, and flexibility to cover shifting hours is required.

Qualifications

• Decision maker
• Excellent communication skills - both verbal and written
• Effective time management and prioritisation
• Can do, will do attitude
• Focused behavioural style compatible with Collinson ethos
• Ability to take ownership of problems and resolve them

Responsibilities

• Managing all elements of Emergency Medical Assistance service delivery professionally and in line with company procedures.
• Acting as an ambassador for excellent customer service delivery
• Managing telephony and case handling Service Level Agreements as part of a wider team
• Logging relevant details on the case management systems ensuring the calls are handled appropriately, within policy and process.
• Referring cases outside own level of authority through the correct escalation process.
• Delivering against agreed service standards by maintaining high levels of incident maintenance, which includes accurate estimations of costs.
• Adhere to set procedures at all times keeping fully aware of ALL schemes handled.
• Informing and updating the relevant Claims Handler/underwriter in line with policy.

Skills

Medical assistance experience

Insurance experience

Second language asset

Communication skills

Time management

Decision making

Ownership

Job description

Collinson Group in the United Kingdom is seeking an Assistance Coordinator to manage emergency medical assistance cases with professionalism, aligning with service standards and policy terms.

You will handle inbound and outbound calls, maintain case details, coordinate with clients and external providers, and ensure timely updates while adhering to data protection requirements. Training is provided, and flexibility to cover shifting hours is required.