Global Marketing & BD Operations Manager

ZipRecruiter; London; On-site; GBP 60,000 - 85,000; Full time

Job summary

A leading international law firm is seeking a Global Marketing & Business Development Operations Manager to enhance operational excellence. This exciting role involves leading a marketing team, improving processes, and collaborating across various functions to support global initiatives. Ideal candidates have significant experience in marketing operations, strong technical skills, and excellent stakeholder engagement capabilities.

Qualifications

• Significant experience in marketing operations within legal or professional services.
• Strong technical capability with CRM and marketing automation tools.
• Excellent communication skills and confidence engaging with all business levels.

Responsibilities

• Lead and manage marketing centre of excellence team.
• Implement service request systems and workflows for efficiency.
• Drive continuous process improvement and develop a marketing operations playbook.

Skills

Analytical Skills

Stakeholder Management

Data Analysis

Project Management

Education

CIM Qualification

Prince2 Certification

Agile Certification

Tools

CRM Systems

CMS Platforms

Marketing Automation Tools

Excel

Dashboarding Tools

Job description

Job Description

Global Marketing & Business Development Operations Manager

A leading international law firm is seeking a Global Marketing & Business Development Operations Manager to join its collaborative, high-performing team. This key role offers an exciting opportunity to lead and enhance operational excellence across a future-focused marketing and business development function, with a particular focus on the successful delivery and management of a new marketing centre of excellence team.

The Responsibilities:

• Lead and manage marketing centre of excellence team, overseeing day-to-day workflow, mentoring, training, and resource planning.
• Define and evolve the services offered by the team, embedding clear processes and communications across the MBD team.
• Implement and refine service request systems and workflows to ensure efficiency and transparency.
• Oversee marketing technologies and systems (e.g. CRM, email platforms, automation tools), supporting adoption, integration, and best practices.
• Drive continuous process improvement and create a marketing operations playbook to enhance consistency and performance.
• Collaborate cross-functionally with BD, communications, digital, design, events, and senior stakeholders to provide agile support across global initiatives.
• Use available technologies to streamline services and reporting, supporting data-led decision-making across the MBD function.

The Candidate:

• Significant experience in marketing operations, ideally within a legal or professional services environment.
• Strong technical capability, including hands-on experience with CRM systems, CMS platforms, marketing automation tools, and analytics.
• Highly proficient in Excel and data analysis, with exposure to reporting and dashboarding tools.
• Strong project management skills, ideally with a relevant qualification (e.g. CIM, Prince2, Agile).
• Demonstrated ability to drive scalable process improvements and improve operational efficiency.
• Excellent stakeholder management and communication skills, with confidence engaging across all levels of the business.

Highly organised, analytical, and self-motivated, with the ability to manage multiple projects and competing deadlines.

Please e-mail your CV and covering letter in the strictest confidence to [e-mail]

Once you have sent your CV, feel free to telephone me on 0207 118 3003.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or

Agency will be considered. We regret that our clients will not accept applications outside of these areas.

Blue Legal offers the services of an employment agency for permanent work and an employment business for temporary work.

For more positions like these, check out our website at www.bluelegal.com or follow us on Twitter for the widest range of roles across the entire professional services sector @bluelegalrec