BD & Marketing Operations Manager

ZipRecruiter; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Une entreprise de services juridiques globale recherche un Global BD and Marketing Operations Manager pour optimiser son équipe de marketing. Le candidat idéal dirigera une équipe centralisée, gérera les workflows, et influencera les meilleures pratiques. Ce poste exige des compétences en gestion d'équipes, ainsi qu'une bonne compréhension des processus marketing et des outils associés.

Qualifications

• Expérience en gestion ou soutien d'équipes à travers des transformations.
• Compréhension des processus de développement de campagnes marketing.
• Bonne gestion des parties prenantes et compétences organisationnelles.

Responsibilities

• Diriger une équipe centralisée de support marketing avec distribution efficace des flux de travail.
• Surveiller les systèmes et outils marketing pour garantir l'intégration.
• Développer un manuel d'opérations marketing pour standardiser les processus.

Skills

Gestion des équipes

Gestion de projet

Compétences en communication

Amélioration continue

Analyse de données

Tools

CRM

Outils d'automatisation de marketing

Job description

Job Description

Global BD and Marketing Operations Manager

I’m excited to bring to market this pivotal role within a high-performing Marketing and Business Development function within a leading global law firm. In this role you’ll be responsible for leading and optimising marketing operations, managing a centralised marketing and business development support function, and driving process improvements across global campaigns and initiatives.

You’ll work closely with senior stakeholders and cross-functional teams to ensure seamless delivery of marketing and BD support, while also mentoring a team of executives and embedding best practices across systems, workflows, and service delivery.

Key Responsibilities:

• Lead and manage a centralised marketing support team, ensuring efficient workflow distribution, service quality, and continuous improvement.
• Oversee marketing systems and tools (e.g. CRM, email marketing, automation platforms), ensuring integration and data consistency.
• Develop and maintain a marketing operations playbook to standardise processes and improve team efficiency.
• Collaborate with global MBD teams to support campaign development, project tracking, and performance reporting.
• Set and monitor KPIs, manage service level agreements, and champion the use of technology to streamline operations.

What’s needed:

• Strong understanding of marketing workflows, campaign development processes, and project tracking tools.
• Experience managing or supporting teams through structural change or transformation.
• Previous exposure to global or multi-region environments across professional services.
• Excellent stakeholder management, communication, and organisational skills.
• A proactive, analytical mindset with a focus on continuous improvement.