Global Logistics Operations Leader

Expeditors International; Birmingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health Plan

Employee Stock Purchase Plan

Training and Personnel Development

Employee Referral Program Bonus

Bike to work scheme

Job summary

Expeditors International in Birmingham is seeking an experienced logistics operations leader to manage team workloads, monitor KPIs, and strengthen customer relationships. The role emphasizes mentoring, process improvement, and adherence to operational standards.

The ideal candidate will bring 4+ years of industry knowledge, strong leadership, and expertise in warehouse management systems, Excel, and MS Word.

Qualifications

• 4 years of industry specific knowledge.
• Proficient with warehouse management systems, MS Excel formulas and pivot tables, MS Word.
• Inventory management and accounting knowledge.
• Self-reflecting and open to feedback.
• Initiative and ability to work autonomously.
• Proven leadership attitude and background.
• Strong interpersonal skills and effective communication.

Responsibilities

• Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.
• Monitor workboards to ensure internal KPIs are met.
• Build and maintain strong relationships with customers.
• Assist in retention calls and complete customer reviews with regular customers in the CRM.
• Monitor invoicing and BNP reports where needed.
• Communicate with the team regarding policies and regulations.
• Lead and mentor agents and ensure positive team attitude.

Skills

Industry knowledge

Leadership

Time management

Communication

Autonomy

Feedback receptiveness

Problem solving

Process improvement

Team building

Coaching

Global logistics knowledge

Tools

Warehouse management systems

MS Excel (formulas & Pivot tables)

MS Word

Job description

Expeditors International in Birmingham is seeking an experienced logistics operations leader to manage team workloads, monitor KPIs, and strengthen customer relationships. The role emphasizes mentoring, process improvement, and adherence to operational standards.

The ideal candidate will bring 4+ years of industry knowledge, strong leadership, and expertise in warehouse management systems, Excel, and MS Word.