Logistics Operations Lead & Team Coach

Expeditors; Whitacre Heath; On-site; GBP 40,000 - 60,000; Full time

Job summary

Expeditors in the United Kingdom is seeking a skilled logistics professional to lead a team, allocate workloads, and ensure efficient operations across peak periods. You will mentor agents, drive KPI attainment, and foster a proactive, customer-centric environment.

The role emphasizes relationship building with customers, CRM documentation, and use of warehouse tools and Excel to support accurate data, invoicing oversight, and continuous process improvements.

Qualifications

• 4 years of industry-specific knowledge.
• Strong leadership and communication abilities.
• Proven experience in logistics or operations roles.

Responsibilities

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Monitor workboards to ensure KPIs are met and data entry is timely.
• Build and maintain strong relationships with customers.
• Assist in retention calls and document customer reviews in CRM.
• Promote productivity tools and system changes with the team.
• Oversee compliance with operational process standards.

Skills

Leadership

Communication

Time management

Teamwork

Problem solving

Customer focus

Coaching/mentoring

Attention to detail

Tools

MS Excel (Formulas & Pivot Tables)

MS Word

Warehouse management systems

Job description

Expeditors in the United Kingdom is seeking a skilled logistics professional to lead a team, allocate workloads, and ensure efficient operations across peak periods. You will mentor agents, drive KPI attainment, and foster a proactive, customer-centric environment.

The role emphasizes relationship building with customers, CRM documentation, and use of warehouse tools and Excel to support accurate data, invoicing oversight, and continuous process improvements.