Global Logistics & Export Compliance Coordinator

Indigo; Magor; On-site; GBP 28,000 - 34,000; Full time

Job summary

Indigo, a strategic partner for critical digital infrastructure, is seeking a Logistics & Export Administrator to coordinate domestic and international shipments from our Magor headquarters. You will ensure compliance with import/export regulations and act as the key interface with freight forwarders, suppliers and customers.

The role requires strong organisation, attention to detail and experience with shipping documentation, ERP/WMS systems and English communications.

Qualifications

• Previous experience within logistics, supply chain, export administration or freight operations.
• Experience preparing shipping and customs documentation.
• Strong organisational and administration skills with excellent attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong communication skills with customers and suppliers.
• Proficient in Microsoft Office applications including Excel, Outlook and Teams.
• Ability to work independently and use initiative to resolve problems.
• Good understanding of customer service principles.
• Experience in telecommunications, engineering or technical logistics environments.
• Knowledge of commodity codes, customs procedures, duties and taxes.
• Experience working with freight forwarders and customs brokers.
• Familiarity with Export Control regulations and licensing requirements.
• Experience using ERP, WMS or transport management systems.
• Understanding of Importer of Record (IOR) and Exporter of Record (EOR) arrangements.
• Knowledge of inventory control and warehouse processes.

Responsibilities

• Coordinate inbound and outbound shipments across domestic and international locations.
• Monitor and manage shipment progress from collection through to final delivery.
• Liaise with freight forwarders, couriers, warehouse providers and suppliers to ensure timely service delivery.
• Manage and prioritise the logistics shared mailbox and customer enquiries.
• Support inventory management activities including goods receipt, stock transfers, stock adjustments and stock investigation requests.
• Monitor minimum stock levels and elevate shortages where appropriate.
• Coordinate customer repair cycles and returns processes.
• Support the storage, calibration and distribution of company tooling, PPE and engineering assets.
• Ensure logistics records are maintained accurately and in accordance with company procedures.
• Prepare and review export documentation including commercial invoices, packing lists, certificates of origin and transport documentation.
• Assist with import and export customs declarations and customs clearance activities.
• Verify commodity codes, country of origin information and applicable customs requirements.
• Support compliance with UK and international import/export regulations.
• Maintain records relating to export controls, licences and proof of export.
• Liaise with Importers of Record (IOR), Exporters of Record (EOR), customs brokers and freight partners as required.
• Support the management of export licences and trade compliance documentation.
• Monitor regulatory changes and elevate requirements that may impact logistics operations.
• Assist with customs duty, VAT and trade documentation enquiries.
• Ensure all shipment records are retained in accordance with company compliance requirements.
• Build and maintain professional relationships with customers, suppliers and logistics partners.
• Provide shipment status updates and proactively communicate delivery exceptions.
• Support customer quotations and logistics cost enquiries where required.
• Escalate service issues and work collaboratively to identify corrective actions.
• Ensure customer requests are managed professionally and within agreed service levels.

Skills

Logistics experience

Attention to detail

Multitasking

English proficiency

Microsoft Office

Tools

ERP systems

WMS

Transport management systems

Job description

Indigo, a strategic partner for critical digital infrastructure, is seeking a Logistics & Export Administrator to coordinate domestic and international shipments from our Magor headquarters. You will ensure compliance with import/export regulations and act as the key interface with freight forwarders, suppliers and customers.

The role requires strong organisation, attention to detail and experience with shipping documentation, ERP/WMS systems and English communications.