Global Laboratory Manager

The British Standards Institution (BSI); Hemel Hempstead; On-site; GBP 56,000 - 75,000; Full time

Benefits offered by this job

Annual Bonus

Private Healthcare

27 Days Annual Leave

Pension Scheme

Job summary

The British Standards Institution (BSI) in Hemel Hempstead is seeking a Global Laboratory Manager to lead the Hemel Hempstead laboratory, ensuring ISO 17025 compliance, operational excellence and strategic development.

You will drive performance, coordinate global alignment across the laboratory network, manage budgets and coach a high-performing team to deliver safe, reliable testing services for clients worldwide.

Qualifications

• Significant experience leading a laboratory or operational testing environment.
• Strong understanding of ISO 17025 and quality management systems.
• Proven ability to manage financial performance (budget & margin).
• Experience leading teams and developing organisational capability.
• Strong stakeholder management and influencing skills.

Responsibilities

• Lead the safe, efficient and profitable delivery of laboratory operations, ensuring excellent customer outcomes, effective resource planning and operational resilience.
• Own laboratory financial performance through budget management, resource utilisation and operational efficiency, while supporting business growth.
• Create an engaged, high-performing team through coaching, performance management, succession planning and continuous professional development.
• Maintain exceptional quality standards through ISO 17025 compliance, audit readiness, robust governance and a right-first-time culture.
• Identify opportunities to improve productivity, standardise processes, implement best practice and support digital transformation across laboratory operations.
• Develop trusted partnerships with customers, 3rd party labs, commercial teams and technical specialists to ensure outstanding service delivery and future growth.

Skills

Laboratory leadership

Stakeholder management

Quality management

Budget management

Data-driven decision making

Commercial awareness

Process improvement

Team development

Education

Degree / HNC / HND or equivalent

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Vacancy: Global Laboratory Manager

Location: Hemel Hempstead, Hertfordshire

Work Pattern: Monday-Friday | 36 hours per week

Salary Range: £56,000 - £75,000 + Bonus

For over 125 years, BSI has helped shape safer products, better systems and a more resilient world. As we celebrate this milestone, we're continuing to invest in our people, our laboratories and our technical capabilities and we're now looking for a Global Laboratory Manager to join us in our Hemel Hempstead testing laboratory.

About the Role

The Global Laboratory Manager is responsible for the operational leadership, performance, and strategic development of the Hemel Hempstead laboratory, operating under ISO 17025.

This role combines day-to-day accountability for delivery with a forward-looking strategic focus, ensuring the laboratory operates efficiently, meets commercial targets, maintains high-quality standards, and evolves to support future business needs.

The role leads local operations while contributing to global alignment, standardisation, and capability growth across the laboratory network.

You’ll be a key presence and driving force across the laboratory, providing support, direction and improvement across lab operations and compliance.

Key Responsibilities

Operational Leadership

Lead the safe, efficient and profitable delivery of laboratory operations, ensuring excellent customer outcomes, effective resource planning and operational resilience.

Financial & Commercial Performance

Own laboratory financial performance through effective budget management, resource utilisation and operational efficiency, while supporting business growth.

People & Culture

Create an engaged, high-performing team through coaching, performance management, succession planning and continuous professional development.

Quality & Compliance

Maintain exceptional quality standards through ISO 17025 compliance, audit readiness, robust governance and a right-first-time culture.

Operational Improvement

Identify opportunities to improve productivity, standardise processes, implement best practice and support digital transformation across laboratory operations.

Stakeholder & Customer Leadership

Develop trusted partnerships with customers, 3rd party labs, commercial teams and technical specialists to ensure outstanding service delivery and future growth.

Candidate Requirements

• Degree, HNC, HND or equivalent technical qualification
• Significant experience leading a laboratory or operational testing environment
• Strong understanding of ISO 17025 and quality management systems
• Proven ability to manage financial performance (budget & margin)
• Experience leading teams and developing organisational capability
• Strong stakeholder management and influencing skills
• Solid understanding of testing, certification, and industry standards
• Commercial awareness and ability to balance cost, quality, and delivery
• Experience driving process improvements and operational efficiencyConfident in data-driven decision-making and performance reporting

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training, and development with the inclusion of Annual Bonus, Contribution Based Pension, Private Healthcare, 27 Days Annual Leave + Bank Holidays, Income Protection & Life Assurance.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodation to be made on account of a disability or impairment throughout our recruiting process, please inform your Talent Acquisition Partner.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society's critical issues - from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.