Global IoT Service Account Lead

CSL Group; Watford; On-site; GBP 38,000 - 56,000; Full time

Job summary

CSL Group is seeking an experienced customer relationship / account manager to lead service delivery across our largest customer accounts. You will be the primary contact for key stakeholders, ensuring outstanding customer satisfaction through proactive support and timely issue resolution.

The role blends commercial acumen with operational discipline: tracking KPIs against contractual obligations, identifying opportunities, and presenting proposals aligned to customer needs.

Qualifications

• University degree (or equivalent) would be advantageous.
• Proven experience in customer relationship management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Knowledge of service management best practices and methodologies.
• ITIL certification is a plus.

Responsibilities

• Develop and maintain strong relationships with key customer stakeholders.
• Act as the primary point of contact for the customer and address needs promptly.
• Organise and lead regular service review meetings with the customer and discuss performance.
• Prepare and present reports on service delivery and KPIs.
• Collaborate with internal teams to improve service delivery and address concerns.
• Identify new commercial opportunities within the customer account.
• Develop and present proposals for additional services to meet customer needs.
• Coordinate with sales and marketing teams to pursue new business opportunities.

Skills

Customer relationship management

Communication

Problem solving

Teamwork

Education

University degree

ITIL certification

Tools

Microsoft Office Suite

CRM software

Job description

CSL Group is seeking an experienced customer relationship / account manager to lead service delivery across our largest customer accounts. You will be the primary contact for key stakeholders, ensuring outstanding customer satisfaction through proactive support and timely issue resolution.

The role blends commercial acumen with operational discipline: tracking KPIs against contractual obligations, identifying opportunities, and presenting proposals aligned to customer needs.