Global Instrument Data Services Lead

JPMorganChase; Bournemouth; On-site; GBP 70,000 - 90,000; Full time

Job summary

JPMorganChase is seeking a Senior Associate in the Instrument Reference Data (IRD) Service Delivery Team. You will drive governance with subscribers, act as a regional contact, and lead rollout initiatives to ensure seamless execution and measurable outcomes across global clients.

You will partner with IRD Operations and IRD Product to resolve complex challenges, manage end-to-end projects, and champion quality and timeliness while building strong stakeholder relationships.

Qualifications

• Experience in financial services, especially project or relationship management, service delivery, or data management.
• Proven track record of managing senior stakeholders across diverse functions.
• Strong analytical skills with data collation, analysis, and presentation.
• Excellent communication and influencing skills in global, virtual environments.
• Solid domain knowledge of financial products (equities, fixed income, derivatives).

Responsibilities

• Shape and evolve the Global operating model to deliver best-class instrument data services across Securities Services, Markets, and AWM.
• Serve as the trusted point of contact for senior stakeholders across IRD and the lines of business, building enduring partnerships and enhance client experience across the region.
• Drive operational excellence through timely execution, proactive stakeholder engagement, and disciplined issue resolution and escalation.
• Chair and represent EMEA governance forums, providing a clear voice on Product, operational performance, technology change, and process evolution.
• Lead strategic Product and Operations initiatives that advance productivity, process simplification, and automation across the platform.
• Contribute meaningfully to the firm's annual productivity agenda by driving efficiency and value-creation opportunities.
• Deliver insight-led analysis for high-impact projects shaping the future of the Global strategic reference data platform, drawing on deep knowledge of IRD and downstream LOB architecture.
• Partner seamlessly with IRD Product, Operations, and Technology teams to deliver integrated, client-focused outcomes.
• Own the end-to-end governance agenda for the businesses supported, setting the standard for transparency, accountability, and service quality.

Skills

Project management

Stakeholder management

Data analysis

Communication

Financial services

Cross-functional collaboration

Tools

MS Office

PowerPoint

Job description

JPMorganChase is seeking a Senior Associate in the Instrument Reference Data (IRD) Service Delivery Team. You will drive governance with subscribers, act as a regional contact, and lead rollout initiatives to ensure seamless execution and measurable outcomes across global clients.

You will partner with IRD Operations and IRD Product to resolve complex challenges, manage end-to-end projects, and champion quality and timeliness while building strong stakeholder relationships.