Instrument Reference Data - Service Delivery Manager - Senior Associate

JPMorgan Chase & Co.; Christchurch; On-site; GBP 65,000 - 90,000; Full time

Job summary

JPMorganChase & Co. is seeking a Senior Associate for the Instrument Reference Data (IRD) Service Delivery Team to drive governance, coordinate with global subscribers, and lead end-to-end projects that improve data quality and timeliness.

You will collaborate with IRD Operations, IRD Product, and Technology to deliver client-focused outcomes, manage senior stakeholders, and champion continuous improvement across global reference data services.

Qualifications

• Experience in Financial Services
• Proven track record of managing senior stakeholders
• Strong analytical, data collection, and presentation skills

Responsibilities

• Govern governance for IRD service delivery and senior stakeholder engagement.
• Drive end-to-end projects and measure outcomes.
• Partner with IRD Operations, IRD Product, and Technology teams to deliver client-focused results.
• Represent IRD in governance forums across EMEA.
• Lead strategic initiatives to enhance productivity and automation across the platform.
• Deliver data-led insights to influence strategic decisions.

Skills

Analytical skills

Data analysis & presentation

Stakeholder management

Project Management

Relationship management

Delivery mindset

Tools

Tableau

Alteryx

UiPath

Job description

Join JPMorganChase's Instrument Reference Data (IRD) Service Delivery Team as a Senior Associate and help shape how we deliver trusted instrument data to our global subscribers across Securities Services, Markets, and Asset & Wealth Management. As a Service Delivery Manager within IRD Service Delivery, you will drive governance with subscribers, serve as a trusted regional point of contact, and lead long-term rollout initiatives to ensure seamless execution and measurable outcomes. Partnering closely with IRD Operations and IRD Product, you will resolve complex, business-specific challenges, manage critical projects end-to-end, and champion quality and timeliness while building strong stakeholder relationships.,

• Shape and evolve the Global operating model to deliver best-in-class instrument data services across Securities Services, Markets, and AWM.
• Serve as the trusted point of contact for senior stakeholders across IRD and the lines of business, building enduring partnerships and enhance client experience across the region.
• Drive operational excellence through timely execution, proactive stakeholder engagement, and disciplined issue resolution and escalation.
• Chair and represent EMEA governance forums, providing a clear voice on Product, operational performance, technology change, and process evolution.
• Lead strategic Product and Operations initiatives that advance productivity, process simplification, and automation across the platform.
• Contribute meaningfully to the firm's annual productivity agenda by driving efficiency and value-creation opportunities.
• Deliver insight-led analysis for high-impact projects shaping the future of the Global strategic reference data platform, drawing on deep knowledge of IRD and downstream LOB architecture.
• Partner seamlessly with IRD Product, Operations, and Technology teams to deliver integrated, client-focused outcomes.
• Own the end-to-end governance agenda for the businesses supported, setting the standard for transparency, accountability, and service quality.
• Experience in Financial Services, ideally in Project Management / Relationship Management, Service Delivery, or Data Management.
• Proven track record of managing senior stakeholders across diverse business functions.
• Strong analytical skills, with hands-on experience in data collation, analysis, and presentation.
• Excellent communication and influencing skills, with the ability to collaborate effectively across levels and disciplines in a global, virtual environment.
• Strategic mindset, with a clear understanding of data, technology, and the risk and control landscape.
• Confident navigating complex issues across global, cross-business teams.
• Proactive, pragmatic, and delivery-focused - known for getting things done.
• Solid domain knowledge of financial products, including Equities, Fixed Income, and/or Derivatives.
• Self-starter who thrives under pressure and consistently delivers to tight deadlines.
• Proficient in MS Office and PowerPoint

Preferred qualifications, capabilities, and skills

• Experience with Tableau, Alteryx, or UiPath is an advantage.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.