Global Head of Payments Operations

Pliant; Greater London; Híbrido; GBP 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work flexibility

Pliant Card monthly credit

Descripción de la vacante

Pliant is seeking a Head of Payment Operations to lead and scale our payment operations across markets. You will own operational performance, strengthen controls and partner relationships, and build efficient, resilient processes that support growth in card issuing and payments.

You will work with regulated entities to ensure local compliance and oversee relationships with schemes, processors, and banking partners.

Formación

• Approximately 8–10 years of payments, issuing, acquiring, banking or fintech operations.
• At least three years of people leadership experience, including managing managers or multi-location teams.
• Strong understanding of card schemes, issuer processing, and settlement.
• Experience designing scalable controls and service-management processes in a regulated environment.
• Confident working with external banking and scheme partners and influencing cross-functional stakeholders.
• Analytical and commercially minded with the ability to translate operational data into action.
• Clear written and verbal communication, sound judgement and a hands-on approach to solving complex problems.
• Practical understanding of regulatory requirements applicable to payment operations across relevant markets, including UK EMI requirements under the Electronic Money Regulations 2011 and Payment Services Regulations 2017.

Responsabilidades

• Own the Payment Operations strategy, operating model, annual plans, objectives and performance reporting.
• Lead day-to-day operations across card issuing, processing, payment flows, settlement and treasury interfaces, including safeguarding processes and escalation.
• Define and monitor service levels, authorisation performance, payment costs, exception management and operational quality.
• Drive process standardisation, automation and improvements to tooling, controls and reporting.
• Build, coach and develop a geographically distributed team with clear accountability and development pathways.
• Manage senior relationships with card schemes, processors, banking partners and other providers, including escalations and performance reviews.
• Partner with Risk, Compliance, Data and Legal on scheme obligations, regulatory requirements, audits and incident response.
• Work closely with Product, Engineering, Finance, Data and Commercial teams to launch and improve products while ensuring operational readiness.
• Oversee major operational incidents, root-cause analysis and corrective actions; provide concise updates to senior leadership.
• Act as an FCA-registered EMD Individual for Pliant Payments Ltd, with responsibility for compliant payment operations.

Conocimientos

People leadership

Regulatory knowledge

Card schemes

Payment lifecycle

Data-driven decisions

Stakeholder management

Regulatory compliance

Analytical mindset

Herramientas

SQL

Python

Descripción del empleo

Pliant is seeking a Head of Payment Operations to lead and scale our payment operations across markets. You will own operational performance, strengthen controls and partner relationships, and build efficient, resilient processes that support growth in card issuing and payments.

You will work with regulated entities to ensure local compliance and oversee relationships with schemes, processors, and banking partners.