Global Head, Customer Success Architects (Cloud & AI)

Atlassian; Greater London; À distance; GBP 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Health and wellbeing resources

Paid volunteer days

Résumé du poste

Atlassian seeks a senior Customer Success leader to shape enterprise adoption across Cloud Platform, Strategy Collection, and AI solutions. You will spearhead initiatives, manage a global team of Customer Success Architects, and partner with cross-functional teams to deliver scalable value for enterprise customers.

Your background includes 10+ years in customer success or SaaS, with leadership in large, billable portfolios and a passion for Atlassian products that help teams collaborate more

Qualifications

• Extensive experience in enterprise SaaS and cloud adoption strategy.
• Proven track record leading large, billable services teams.
• Strong communication and stakeholder management at executive level.

Responsabilités

• Lead and develop a global team of Customer Success Architects.
• Shape adoption across Cloud Platform, Strategy Collection, and AI solutions.
• Collaborate with Sales, Product, CS and Engineering to deliver integrated solutions.
• Drive adoption at scale and align programs with customer objectives.

Connaissances

Enterprise SaaS

Team leadership

Stakeholder influence

Customer success

Strategic planning

Executive sponsorship

Cross-functional

Outils

Atlassian tools

Description du poste

Atlassian seeks a senior Customer Success leader to shape enterprise adoption across Cloud Platform, Strategy Collection, and AI solutions. You will spearhead initiatives, manage a global team of Customer Success Architects, and partner with cross-functional teams to deliver scalable value for enterprise customers.

Your background includes 10+ years in customer success or SaaS, with leadership in large, billable portfolios and a passion for Atlassian products that help teams collaborate more