Global Fulfillment & Inventory Analyst

Mattel; Slough; On-site; GBP 32,000 - 45,000; Full time

Job summary

Mattel is seeking a Fulfillment Analyst within its Global Supply Chain organization in the EMEA region to provide premium customer service and act as a key interface between Mattel and key customers for domestic order processing.

The role focuses on item setup, inventory utilization, allocation and delivery efficiency, supporting the central Order Management team and the Order-to-Cash process, with local needs and regional collaboration.

Qualifications

• Previous experience in Order Management, Operations, and Supply Chain, preferably delivering products to retailers in fast-paced or seasonal businesses.
• Strong understanding of Supply Chain Management and related processes.
• Strong analytical skills with advanced computer proficiency in Excel (pivot tables, charts, functions); experience with Cognos/Tableau and SQL queries is a plus.
• Excellent written and verbal communication skills in English.
• Strong organizational skills with the ability to prioritize workload effectively.
• Problem-solving mindset with a focus on continuous improvement.
• Proactive team player with excellent intercultural awareness and a customer-centric approach.
• Ability to manage multiple customer needs while balancing sales expectations.
• Skilled at building and maintaining relationships with external customers and stakeholders , including adjusting service levels when appropriate.
• Comfortable navigating ambiguity and adapting to changing circumstances.
• Demonstrates a growth mindset by staying curious, embracing challenges, and continuously improving.

Responsibilities

• Actively participate in the S&OE escalation and action resolution that will be led by Inventory Analyst.
• Liaison with Order Management team to resolve issues with orders
• Liaison with UK collections team to resolve credits to enable smooth shipments & cash collection.
• Liaison with Distribution Centre & TMS (Transport Management System) to solve customer problems, e.g. over capacity, incorrect SPIs (delivery special instructions), customer booking issues
• Liaison with Finance to solve customer problems e.g credit hold, issues with PEX's (price exceptions )& customer Set Up.
• Execute or support Operational Excellence on a local and regional level including Cost Saving Initiatives.

Skills

Order management

Supply chain

Analytical skills

Excel

Cognos/Tableau

SQL

English communication

Organizational skills

Problem solving

Intercultural awareness

Customer-centric

Relationship building

Ambiguity tolerance

Growth mindset

Tools

Excel

Cognos/Tableau

SQL

Job description

Mattel is seeking a Fulfillment Analyst within its Global Supply Chain organization in the EMEA region to provide premium customer service and act as a key interface between Mattel and key customers for domestic order processing.

The role focuses on item setup, inventory utilization, allocation and delivery efficiency, supporting the central Order Management team and the Order-to-Cash process, with local needs and regional collaboration.