Key Account Representative, E-commerce

Mattel; Slough; Hybrid; GBP 47,000 - 56,000; Full time

Benefits offered by this job

Bonus scheme

25 vacation days

Cycle to work

Employee assistance program

Pension scheme

Private health insurance

Life & disability insurance

Employee discount

Job summary

Mattel UK is seeking a Key Account Representative to support the Core Europe ecommerce team. You will help identify, onboard and accelerate new customer opportunities and support account managers to ensure flawless execution of commercial plans.

The role requires highly organized, commercially minded individuals who thrive in a fast-paced environment, build strong relationships with internal and external stakeholders, and drive revenue growth across European ecommerce channels.

Qualifications

• 3+ years of experience in Key Account Management, preferably in e-commerce or a similar commercial environment.
• Strong commercial acumen with the ability to identify opportunities and contribute to growth-focused solutions.
• Comfortable working in ambiguous situations and adapting to changing priorities.
• Strong communication and relationship-building skills.
• Highly organised with excellent planning, coordination and prioritisation skills.
• Strong analytical capability with the ability to interpret data and generate actionable insights.
• Resilient, proactive and determined to achieve outcomes.
• Team-oriented with a collaborative approach.
• Excellent Microsoft Office skills, particularly Excel and PowerPoint.
• Bachelor's degree in Business, Marketing, Supply Chain, or a related field.
• Fluent in English, with proficiency in an additional European language considered a plus.

Responsibilities

• Identify, onboard and accelerate new customer opportunities and ecommerce business models.
• Support onboarding for new customers, ensuring commercial and operational requirements are met.
• Contribute to initiatives that accelerate customer acquisition and revenue growth.
• Assist in day-to-day management of ecommerce accounts across Europe.
• Support forecasting, promotional planning and reporting for customer requirements.
• Collaborate with Sales, Marketing, Supply Chain, Finance and Customer Service teams.

Skills

Key Account Management experience

Commercial acumen

Analytical capability

Communication skills

Organised and prioritisation

Education

Bachelor's degree in Business/Marketing/Supply Chain

Tools

Microsoft Excel

PowerPoint

Job description

• Compensation: GBP 47040 - GBP 55860 - yearly

Company Description

CREATIVITY IS OUR SUPERPOWER.It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Job Description

The Opportunity:

The Key Account Representative will play a key role within the Core Europe ecommerce team, supporting the identification, onboarding and acceleration of new customer and channel opportunities, while providing operational and commercial support to account managers to ensure flawless execution of key business initiatives.

This position requires a highly organised, commercially minded and adaptable individual who can work effectively in a fast-paced environment, build strong relationships with internal and external stakeholders to deliver positive outcomes.

What Your Impact Will Be:

Ecommerce Development

• Partner with the ecommerce team to help identify, set up and launch new customer opportunities and ecommerce business models.
• Support the onboarding process for new customers, ensuring all commercial and operational requirements are completed efficiently.
• Contribute to initiatives that accelerate customer acquisition and revenue growth.

Account Management & Commercial Operations/Execution

• Support the day-to-day management of e-commerce accounts across Europe.
• Assist in delivering customer growth plans and commercial objectives.
• Monitor account performance and identify opportunities for improvement and growth.
• Provide operational support to Account Managers to ensure seamless execution of commercial plans.
• Support forecasting, promotional planning, pricing updates and customer administration.
• Ensure accurate and timely completion of reporting and customer requirements.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Supply Chain, Finance and Customer Service teams to support business objectives.
• Build positive and productive relationships both internally and externally.
• Contribute to a collaborative and high-performing team culture.
• Provide support for cross-category projects across the Mattel business.

Qualifications

What We’re Looking For:

• 3 plus years of experience in Key Account Management, preferably within e-commerce or a similar commercial environment.
• Strong commercial acumen with the ability to identify opportunities and contribute to growth-focused solutions and deliver positive outcomes.
• Comfortable working in ambiguous situations and adapting to changing priorities.
• Strong communication and relationship-building skills.
• Highly organised with excellent planning, coordination and prioritisation skills.
• Strong analytical capability with the ability to interpret data and generate actionable insights.
• Resilient, proactive and determined to achieve outcomes.
• Team-oriented with a collaborative, empathetic and supportive approach.
• Excellent Microsoft Office skills, particularly Excel and PowerPoint.
• Bachelor's degree in Business, Marketing, Supply Chain, or a related field.
• Fluent in English, both written and spoken, with proficiency in an additional European language considered a plus.

Additional Information

What We Offer:

• Gross annual salary range of GBP 47,040 - GBP 55,860
• Bonus scheme: Participation in Mattel Incentive Plan (MIP)with the target of 7.5% of base salary, payout is determined by company and individual performance results
• Paid time off: 25 vacation days (with option to buy up to 5 extra days) + 2 volunteer days/year + a day off on your birthday!
• Cycle to work scheme
• Employee assistance program: Access to Help@Hand (Unum), Modern Health, Headspace, and Maven
• Contributory pension scheme
• Private health insurance
• Life & disability insurance
• Employee discount program "Be well at Mattel"
• Family benefits program: 24 weeks off (for 1st caregiver) or 12 weeks off (for co-parent) fully paid on the arrival of new child, return to work program, path to parenthood, and family care leave

Mattel’s total compensation package is based on objective, gender-neutral criteria such as job grade, work location, relevant skills, and experience. This information is provided to enable informed and transparent consideration and negotiation of employment terms. If your profile is retained and we schedule an interview, we will share further details on Mattel UK Limited’s total rewards package. Please note that (some of) the benefits above may change over time, due to changes in the company policy or in legislation. We will not ask about your previous salary history.

How We Work

We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate:Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate:At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute:We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Flexible Work

We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.

Who We Are

Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.

Visit us athttps://jobs.mattel.com/ andwww.instagram.com/MattelCareers .

Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.

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