Global Field Service Manager

Atlas Copco Group; North East; On-site; GBP 90,000 - 120,000; Full time

Job summary

VTS is seeking a Global Field Service Manager to drive standardized global field service processes and lead change initiatives across Customer Centers. You will partner with regional teams to improve capacity planning, reporting, and service profitability while enabling digital service solutions and remote support.

You will guide workforce planning, adopt new operating models, and collaborate with the VTS Academy to build leadership capabilities across geographies.

Qualifications

• 4+ years of experience in Field Service Operations or related roles in international environments.
• Proven experience leading operational transformation and change initiatives.
• Strong expertise in service planning, scheduling, workforce optimization, and process standardization.
• Experience implementing operating models and driving adoption of new systems and ways of working.
• Excellent collaboration and stakeholder management across functions and cultures.
• Hands-on, results-oriented leadership with strategic and operational capabilities.
• Passion for continuous improvement, digitalization, and operational excellence.

Responsibilities

• Build strong relationships with regional and local service teams.
• Provide practical support tailored to local business needs and market conditions.
• Define and implement standardized field service processes globally.
• Ensure consistent adoption and execution across Customer Centers.
• Identify and lead improvement initiatives that enhance customer experience, productivity, and profitability.
• Improve workforce planning, utilization, and competence development.
• Drive the use of planning and reporting tools to increase transparency and efficiency.
• Develop and implement global service strategies and operating models.
• Partner with the VTS Academy to strengthen service and leadership capabilities through targeted training.
• Design scalable planning and execution models that support growth and profitability.
• Champion digital service solutions, automation, and remote support capabilities.

Skills

Field Service Operations

Service Delivery

Operations Management

International environment

Change management

Stakeholder management

Digitalization

Operational excellence

Forecasting and planning

Automation and AI awareness

Job description

VTS is undergoing an exciting transformation, expanding its global footprint while introducing new IT systems, customer programs, and digital service capabilities. As Global Field Service Manager, you will play a key role in this journey by driving the implementation of standardized processes across our global field service organization. Working closely with Customer Centers and divisional teams, you will establish best practices, lead change initiatives, and ensure sustainable adoption of new ways of working. This role is ideal for a hands-on leader who excels at change management, builds strong partnerships, and translates strategy into operational results. By enhancing performance, operational excellence, and service effectiveness, you will contribute directly to sustainable growth and customer success.

Key Objectives

• Improve resource utilization and field service capacity planning.
• Establish transparent and actionable performance reporting.
• Increase productivity and revenue per service engineer.
• Enhance operational efficiency, safety, and service quality.
• Prepare the organization for the future through digitalization, automation, AI, and remote service solutions.

Key Responsibilities

Partner with Customer Centers

• Build strong relationships with regional and local service teams.
• Provide practical support tailored to local business needs and market conditions.

Standardize and Improve Operations

• Define and implement standardized field service processes globally.
• Ensure consistent adoption and execution across Customer Centers.
• Identify and lead improvement initiatives that enhance customer experience, productivity, and profitability.

Optimize Workforce Performance

• Improve workforce planning, utilization, and competence development.
• Drive the use of planning and reporting tools to increase transparency and efficiency.
• Develop and implement global service strategies and operating models.
• Partner with the VTS Academy to strengthen service and leadership capabilities through targeted training.

Shape Future Service Operations

• Design scalable planning and execution models that support growth and profitability.
• Champion digital service solutions, automation, and remote support capabilities.

Requirements

• 4+ years of experience in Field Service Operations, Service Delivery, or Operations Management in an international environment.
• Proven experience leading operational transformation and change initiatives.
• Strong expertise in service planning, scheduling, workforce optimization, and process standardization.
• Experience implementing operating models and driving adoption of new systems and ways of working.
• Excellent collaboration and stakeholder management skills across functions and cultures.
• Hands‑on, results‑oriented leader with both strategic and operational capabilities.
• Passion for continuous improvement, digitalization, and operational excellence.

Job location

We are flexible with the location - preferably in Germany (Cologne), Belgium, Czech Republic, UK, China or India.