EU People Operations Manager

Morgan Street Holdings; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

tms is seeking an EU People Operations Manager in London with responsibility for Europe-wide HR operations, payroll, onboarding, and compliance. You will lead a small team across the UK and Germany, coordinating with the Global People Operations Director, and drive improvements in service delivery and processes while ensuring data integrity and regulatory compliance.

The role requires strong leadership, EU employment law knowledge, and hands-on HR operational experience across Europe, with

Qualifications

• Experience re-engineering HR processes for value creation.
• Proven line management capability with results focus.
• Experience managing an HR Operations service across multiple countries.
• Hands-on HR operational support across Europe.
• Experience with complex legal entities and varying employment conditions.
• Solid understanding of European employment laws.
• Strong HR tech/process ownership.
• Strong relationship-building and influencing skills.
• Ability to analyze data and make business-focused recommendations.
• Attention to detail with pragmatic problem-solving.

Responsibilities

• Own Europe-wide People Operations services including payroll, onboarding, immigration, and HR compliance.
• Lead Europe-wide People Operations team (two direct reports) with UK and Germany bases.
• Partner with Global People Operations Director and stakeholders on enterprise projects.
• Review and update SLAs and KPIs to improve customer focus and proactive service.
• Develop new processes/policies to ensure legal compliance.
• Lead HRIS processes for SuccessFactors across EU with IT and Data teams.
• Manage employee benefits across EU and harmonize programs.
• Build strong relationships with HRBPs, Finance, IT, and Legal to align business needs.
• Maintain confidentiality and comply with data protection laws.
• Support immigration and right-to-work matters for UK and EU staff.

Skills

Process re-engineering

Line management

HR Operations management

Hands-on HR ops

Complex international structures

European employment law

HR technologies

Relationship building

Data analysis & recommendations

Attention to detail

Tools

SuccessFactors HRIS

Job description

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EU People Operations Manager

Reporting Location: London - 16 Hatfields

Workplace Type: Hybrid

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

At tms we believe that from day one our job is to prepare you, develop you, train you and invest in you so that while with us you will become ready to take on the next challenge better prepared than you thought possible.

So whether you’re here for a meeting, a project, or a career – be prepared to Leave Changed.

WHY WE THINK YOU'LL LOVE THIS ROLE

tms are looking to hire an EU People Operations Manager. This role offers an exciting opportunity to support the evolution of the People Operations structure, service offering and technology, and shape the roadmap to enable the full People Team to meet growth demands and continue to make improvements to the employee experience.

This is a new role and will report into the Global People Operations Director and be an integral part of the Global People Operations team. This role will have two direct reports. This is a hybrid role, with a requirement to report to our London office two times per week. There may be occasional travel to other office locations, including Duisburg and Chicago.

WHAT YOU WILL BRING TO THE AGENCY

Responsibilities

• Accountable for People Operations-owned services across Europe, which includes payroll, pension, compensation, onboarding, immigration, employee database, administration, leaves of absence, relocation, offboarding, Tier 1 ER (Employee Relations), HR compliance and reporting. Countries include UK, France, and Germany.
• Lead the People Operations team across Europe:
  • Line management, goal setting, coaching, and mentoring to drive optimal performance and engagement for two People Operations direct reports (UK and Germany based)
  • Regularly prioritize and review the team's workload to create capacity for projects in line with the overall HR strategic roadmap
• In partnership with the Global People Operations Director, the People Leadership Team, Country Heads, and other key stakeholders, manage enterprise projects while maintaining a full European People Operations service in line with global requirements
• Review and update SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) to align with changing business needs and re-establish a customer focused and proactive approach across the team.
• Regularly review, and where necessary, develop new processes and policies to ensure legal compliance is adhered to.
• Act as business process lead for the Success Factors HRIS for the EU, partnering with IT, Data teams, North America and Asia/Middle East People Operations to standardize workflows and ensure overall data integrity.
• Management of employee benefits across EU and liaison with Enterprise Total Rewards lead to drive harmonization efforts.
• Create and maintain relevant external supplier relationships and regularly review service against SLAs.
• Develop and maintain strong relationships with key roles in the wider HR team and business such as HRBPs, Regional Leaders, Finance, IT and Legal to ensure you have a deep understanding of business needs and ability to schedule team resources.
• Maintain appropriate confidentiality in all the above, ensuring legal and compliance requirements are met (e.g., employment legislation, data protection etc.)
• Support employee immigration and right-to-work matters for UK and European employees, partnering with HR Business Partners, Legal and external advisers to ensure compliant, timely case management.
• Oversee day-to-day administration of UK, France and Germany pension programmes, working with providers, Payroll and Total Rewards to support enrolment, employee queries, compliance requirements and ongoing programme effectiveness.

Skills and Experience We'd Like You to Have

• Process re-engineering for value creation
• Proven line management capability with a focus on driving results
• Management of an HR Operations service function across multiple countries
• Providing hands on HR Operational Support across Europe
• Experience of complex business structures with multiple legal entities and varying terms and conditions of employment
• Solid understanding of European employment laws
• Strong experience working with and owning business processes in HR technologies
• Strong relationship building and influencing skills
• Ability to analyse data and create business focused recommendations
• Attention to the detail with a pragmatic approach to solving problems