Global Events Manager: White-Glove Client Experience

GDS Group; West of England; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Ongoing training

Uncapped earning potential

Career progression opportunities

Global offices and travel options

Job summary

GDS Group is a global B2B events company driving impact for clients through digital summits, roundtables and showcases. The Event Manager will be the primary contact for partner solution providers across Europe and North America, guiding them from pre-summit to post-event and ensuring maximum value from participation.

The role involves collaborating with internal teams, onboarding clients to their campaign journey, and delivering a seamless, value-driven experience across multiple events and

Qualifications

• 2+ years of work experience in an Account Management or Customer Success role.
• Exposure to working with senior-level executives in a client services/customer success capacity
• Exceptional communication skills - both written and verbal - with an ability to self-critique materials and proofread
• Self-motivated: Working in a proactive environment with multiple campaigns and client requirements, time management and prioritisation is vital
• An ability to vary your own communication style to meet varying stakeholder needs
• Outstanding organisational and time-management abilities with the capacity to manage multiple campaigns under pressure
• Strong relationship management skills, with the ability to build relationships with key clients and networks, both internally and externally

Responsibilities

• Act as the key point of contact between the client and the business, managing expectations, be a trusted advisor and client advocate.
• End to end management of the client customer journey, providing value and support across all touchpoints.
• Effectively welcome and onboard all clients into the business, introduce them to their campaign journey, deliverables and deadlines
• Co-ordinating with multiple stakeholders within the business to deliver on all required touchpoints to ensure a cohesive and seamless customer journey. Responsible for managing all client communications
• Managing the follow up campaign within required timeframes, responsible for ensuring clients are prepared and aware of meetings.
• Effectively managing all associated administration for business reporting.
• 360 client management across Summits, Roundtables. Showcases and Live Dinners

Skills

Account management

Customer success

Communication

Time management

Relationship building

Education

Bachelor's degree in hospitality and/or event management

Tools

IT/software tools

Job description

GDS Group is a global B2B events company driving impact for clients through digital summits, roundtables and showcases. The Event Manager will be the primary contact for partner solution providers across Europe and North America, guiding them from pre-summit to post-event and ensuring maximum value from participation.

The role involves collaborating with internal teams, onboarding clients to their campaign journey, and delivering a seamless, value-driven experience across multiple events and