Global Events Coordinator

Muzz; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Generous Holiday / PTO

International travel

Meaningful equity

A day off per month to learn

33 days of holiday

Job summary

Muzz is seeking a Global Events Coordinator to make offline experiences a core part of our community-building worldwide. You’ll own the global events playbook, standards, measurement and rhythm, while partnering with Regional Leads and local Event Marketing Specialists in 15 focus countries to deliver consistent, localised experiences.

The role requires 5+ years in event marketing or related fields, with a strong commercial mindset and the ability to manage complex programs across markets.

Qualifications

• Global events experience at scale with repeatable processes.
• Data-driven approach to attendance, cost, profitability and feedback.
• Highly organised, proactive and detail-oriented.
• Balance quality with event economics and customer experience.
• Ability to coordinate across multiple countries and time zones.

Responsibilities

• Own the global events strategy, operating rhythm and standards for Muzz.
• Coordinate delivery of at least one singles or social event per country per month.
• Coordinate larger-scale events per country each quarter.
• Develop and maintain a global event playbook with localised versions.
• Standardise event formats, checklists and best practices across markets.
• Work with local teams to identify effective formats and test new ones.
• Support local Event Marketing Specialists with planning, logistics, suppliers and budgets.
• Establish standards for event quality, attendee experience and delivery.
• Develop a consistent attendee feedback approach to measure improvement.
• Explore channels to capture feedback via the Muzz app and other channels.
• Monitor attendance, registration, no-show rates, cost per attendee, revenue and profitability.

Skills

Global event operations

Data-driven management

Operational excellence

Commercial mindset

Job description

Aldgate, London, Hybrid (3 Days in office)

Did you see one of our viral campaigns, like findmohamedawife.com ? Or maybe you know one of the 800,000 couples who met through Muzz? Whatever brought you here, now's the perfect time to join a team on its way to becoming the first billion-dollar Muslim app.

We're looking for a Global Events Coordinator to help make offline experiences a core part of how Muzz builds community around the world.

Events are a big part of how we bring Muzz to life beyond the app. From singles events to larger community experiences, you'll help create a consistent, scalable approach to events across our markets while giving local teams the tools and freedom to make each experience feel relevant to their audience.

You'll own the global events playbook, standards, measurement and operational rhythm , while working closely with Regional Leads and local Event Marketing Specialists who execute events in their markets.

This is a role for someone who loves making things happen. You should be equally comfortable building an event strategy, creating a spreadsheet, improving a playbook, analysing attendee feedback and making sure an event with hundreds of people runs smoothly.

• 5+ years of experience in event marketing, experiential marketing, community events, hospitality, event production or a related field.
• Proven experience planning and delivering events at scale , ideally across multiple locations or markets.
• Strong event operations and project management skills , including managing timelines, budgets, suppliers, venues and multiple stakeholders.
• Experience developing repeatable event formats, processes and playbooks that local teams can use.
• Strong understanding of event economics , including budgets, cost per attendee, break-even points, profitability and ROI.
• Highly data-driven , with the ability to establish meaningful event KPIs and use attendee data and feedback to improve experiences over time.
• Experience developing or managing customer feedback and satisfaction measurement , ideally using NPS, surveys or similar methodologies.
• Strong problem-solving skills and the ability to stay calm and make decisions when things don't go according to plan.
• Excellent communication and stakeholder management skills , with the ability to coordinate teams across multiple countries and time zones.
• Strong attention to detail and a high standard for event quality and customer experience .
• A strong commercial mindset , understanding that successful events need to deliver both a great experience and sustainable economics.
• Comfortable working with local teams while maintaining global standards and consistency .
• Naturally proactive and organised, with the ability to anticipate problems before they become problems.
• Passionate about creating meaningful offline experiences and communities , not just running events for the sake of events.

Day to day

• Own the global events strategy, operating rhythm and standards for Muzz.
• Coordinate the delivery of at least one singles or social event per country (of which we have 15 focus countries) per month , working with local on the ground Event Marketing Specialists.
• Coordinate larger-scale events per country each quarter , with higher targets for larger and more mature markets.
• Develop and maintain a global event playbook , with clear localised versions for each country.
• Standardise event formats, processes, checklists and best practices so successful event models can be replicated across markets.
• Work with local teams to identify which event formats are working and where new formats should be tested.
• Support local Event Marketing Specialists with planning, logistics, suppliers, venues, budgets and event-day operations.
• Establish clear standards for event quality, attendee experience and operational delivery.
• Develop a consistent approach to attendee feedback and event ratings so we can measure customer experience and improvement over time.
• Explore opportunities to capture event feedback directly through the Muzz app and other relevant channels.
• Monitor attendance, registration, no-show rates, cost per attendee, revenue and profitability across events.
• Analyse event performance across markets and identify opportunities to improve attendance, economics and customer experience.
• Share event performance, learnings and best practices with Regional Leads and local marketing teams.
• Ensure events are designed to sell out while accounting for expected no-shows.
• Identify operational risks early and work with local teams to resolve them before events take place.
• Build relationships with venues, suppliers, event partners and other external stakeholders where required.
• Continuously improve Muzz's event formats, processes and customer experience based on data and local feedback.
• Help build a scalable global events function that can consistently deliver high-quality experiences across markets.

Must-Haves

• Global event operations You have proven experience delivering events at scale and can build systems that allow multiple markets to execute consistently and efficiently.
• Data-driven event management You understand that a great event needs to be measured. You're comfortable working with attendance, cost, profitability, satisfaction and feedback data to identify what is working and what needs to improve.
• Operational excellence You're highly organised, detail-oriented and proactive. You anticipate problems, build robust processes and know how to make sure hundreds of people have a smooth experience.
• Commercial & customer mindset You care equally about the attendee experience and the economics of the event. You know how to balance quality, attendance, cost and profitability.

Why join Muzz?

We're a profitable Consumer Tech startup, backed by Y Combinator (S17) and based in London . Join our fast growing team and work on an amazing product that’s changing the world.

A great product

We're the leading app in this space with over 12 million members worldwide and counting!

Work with talented, generous people on the kinds of challenges you'll be proud to share.

A diverse team

We have people from all walks of life all adding their unique perspective. Muslims and non-Muslims, cat lovers and dog lovers. Everyone is welcome!

Meaningful equity

We're all working together to succeed and everyone on the team gets a slice of the pie.

A day off per month to learn

We value curiosity, that's why the last Friday of every month is set aside for you to learn and develop.

International travel

We fly the whole team to somewhere amazing twice a year to connect and have fun.

Mini golf, hikes, super competitive Catan nights - we've done it all. Maybe you'll be at the next social?

Generous Holiday / PTO

All full-time members get at least 33 days of holiday, regardless of where they live.

Our hiring process

We pride ourselves on making fast hiring decisions.

Step 1.

Step 2.

An initial video call.

Step 3.

Complete a technical exercise.

Step 4.

Interview (in person or remote)

Step 5.

Receive an offer!