Global Director, Sales & Customer Care Training

Oxford Nanopore Technologies; Oxford; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Oxford Nanopore Technologies seeks an experienced Director of Sales & Customer Care Training to lead scalable learning programmes across EMEAI, including governance, certification and enablement. You will translate complex scientific content into practical commercial training and drive readiness for product launches and ongoing growth.

The role reports to the Director of Commercial Training and works with Marketing, Product, Commercial Operations, Technical Services and Clinical teams.

Qualifications

• Degree in life sciences or equivalent.
• Extensive commercial experience within life sciences, diagnostics or biotech across sales, marketing, technical or training roles.
• Experience leading global capability, transformation or launch-readiness programmes in a matrix organisation.
• Ability to translate complex scientific content into effective commercial training.
• Experience developing competency frameworks, certification and measurable learning programs.
• Experience leading senior training professionals and managing priorities, budgets and external partners.
• Experience supporting regulated environments and partner or distributor enablement.
• Strong interpersonal and communication skills with an approachable manner.

Responsibilities

• Set the global sales and customer care training strategy and operating plan aligned with commercial priorities.
• Govern training readiness, product launches, coordinate resources and co-develop training content.
• Develop e-learning, onboarding, upskilling and certification programs for Sales and Customer Care.
• Define and implement competency frameworks for Sales and Customer Care.
• Use performance metrics and field insights to identify capability gaps and required interventions.
• Embed training skills and behaviours through sales and customer care processes, CRM and manager reinforcement.
• Establish KPIs and continuously improve training impact and performance.
• Lead cross-functional partnerships to deliver scalable training and enablement across regions.

Skills

Commercial experience

Training leadership

Global programme leadership

Translate science to training

Stakeholder management

Budget & resource management

Partner enablement

Communication

Education

Degree in life sciences or equivalent

Job description

Oxford Nanopore Technologies seeks an experienced Director of Sales & Customer Care Training to lead scalable learning programmes across EMEAI, including governance, certification and enablement. You will translate complex scientific content into practical commercial training and drive readiness for product launches and ongoing growth.

The role reports to the Director of Commercial Training and works with Marketing, Product, Commercial Operations, Technical Services and Clinical teams.