Asset Experience Services – Operational Specialist

JLL; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Job summary

JLL is seeking an Asset Experience Services Team Member for the Royal London Property Delivery team, based on-site in Birmingham. You will provide essential H&S and operational support to Asset Experience Managers across the Royal London portfolio, ensuring safety compliance and efficient building operations.

Responsibilities include risk management, statutory inspections, energy and ESG data support, supplier coordination, and maintenance planning, contributing to best-in-class occupier service

Qualifications

• Understanding of H&S legislation applicable to property management
• Knowledge of statutory compliance requirements for commercial properties
• Familiarity with permit-to-work systems and risk assessment methodologies
• Experience with property management software platforms
• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook
• Understanding of building services and maintenance operations
• Knowledge of ISO14001 and quality management systems
• Awareness of ESG and sustainability requirements in property management
• Ability to manage multiple priorities and deadlines effectively
• Clear written and verbal communication skills
• Data analysis and reporting capabilities

Responsibilities

• Provide essential health & safety and operational support services to Asset Experience Managers across Royal London managed assets.
• Deliver H&S compliance support and building operations functions to enable best-in-class occupier service.
• Assist with risk actions and risk registers for Asset Experience Managers.
• Coordinate statutory compliance management activities and inspections.
• Maintain Asset Sustainability Plans with Asset Experience Managers.
• Coordinate risk assessments with preferred suppliers.
• Process and track Accidents & Incidents and ensure proper reporting.
• Administer permits-to-work (E-Permits) system.
• Support audits including ISO14001/LRQA audits.
• Support expenditure management including PO raising and invoice approvals.
• Monitor helpdesk activities and response times.
• Coordinate meter readings with utility consultants and framework partners.
• Prepare quotes and work orders as instructed by Asset Experience Managers.
• Support scope of service contract variations and timely payment of invoices.
• Coordinate work orders, site access, and liaise with contractors.
• Support ESG reporting and data collection.
• Maintain current property records and data documentation.
• Coordinate Teams management and document sharing.
• Maintain H&S compliance registers and documentation.
• Support preparation of operational reports.
• Provide information gathering for client reports and client transitions.
• Coordinate information for audits and inspections.

Skills

H&S legislation

Statutory compliance

Permit-to-work systems

Risk assessment methodologies

Property management software

MS Office (Excel, Word, Outlook)

Building services knowledge

ISO14001 knowledge

ESG and sustainability

Data analysis and reporting

Communication skills

Prioritisation and deadlines

Tools

MS Office (Excel, Word, Outlook)

Property management software

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL UK Property Management - Royal London Property Delivery

Asset Experience Services – Operations Team Member

About the Role

As an Asset Experience Services Team Member within JLL’s Royal London Property Delivery team, you will provide essential health & safety and operational support services to Asset Experience Managers across Royal London managed assets. This role focuses on delivering specialised H&S compliance support and building operations functions that enable Asset Experience Managers to deliver best in class occupier service, maintain exceptional client delivery while ensuring operational efficiency and safety compliance across the Royal London portfolio.

Reporting Structure - Reports to the Asset Experience Services leadership team with matrix support relationships to Asset Experience Managers across the Royal London portfolio.

Key Responsibilities

Health & Safety Management

• Support Asset Experience Managers to understand H&S legislation as it affects property management.


• Support Asset Experience Managers to implement compliance measures across managed properties.


• Manage risk actions and maintain risk registers with and on behalf of Asset Experience Managers.


• Coordinate statutory compliance management activities and inspections.


• Maintain and update Asset Sustainability Plans in conjunction with Asset Experience Managers.


• Coordinate Risk Assessments with preferred suppliers.


• Process and track Accidents & Incidents, ensuring proper reporting and follow-up.


• Administer E-Permits (permits-to-work) system.


• Support Audit compliance including ISO14001/LRQA audits.

Supplier Management

• Support expenditure management including purchase order raising and invoice first approval.


• Manage initial invoice queries and debt management, escalating to Asset Experience Managers as required.


• Monitor helpdesk activities and response times.


• Coordinate meter readings and monitoring in conjunction with utility consultants and framework partners.


• Prepare quotes and work orders on the instruction of the Asset Experience Managers.


• Support implementation of scope of service contract variations.


• Ensure all supplier invoices are processed promptly and paid within 30 days.


• Monitor cashflow and payment of invoices.

Works Management

• Support property team on work orders, contracts, and site access coordination.


• Liaise with contractors on operational matters.


• Coordinate planned preventative maintenance schedules.


• Track completion of remedial works and compliance activities.

ESG Support

• Support property specific team and SMEs on EPC management.


• Liaise with occupiers on utility meters and energy management matters.


• Assist with sustainability reporting and data collection.

Data Management

• Maintain current property records, data & information.


• Manage email communications and filing systems.


• Coordinate Teams management and document sharing.


• Maintain H&S compliance registers and documentation.


• Support preparation of operational reports.

General Support Functions

• Provide information gathering and preparation for client reports.


• Support property transitions and operational handovers.


• Coordinate information for audits and inspections.

Skills & Qualifications

Technical Knowledge

• Understanding of H&S legislation applicable to property management


• Knowledge of statutory compliance requirements for commercial properties


• Familiarity with permit-to-work systems and risk assessment methodologies


• Experience with property management software platforms


• Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook


• Understanding of building services and maintenance operations


• Knowledge of ISO14001 and quality management systems


• Awareness of ESG and sustainability requirements in property management


• Ability to manage multiple priorities and deadlines effectively


• Clear written and verbal communication skills


• Data analysis and reporting capabilities

Personal Attributes

• Proactive approach to anticipating team needs and addressing issues


• Strong attention to detail, particularly regarding safety and compliance matters


• Adaptability to changing priorities and workload fluctuations


• Customer service mindset when dealing with internal and external stakeholders


• Collaborative team player who supports colleagues effectively


• Discretion when handling confidential or sensitive safety information


• Resilience under pressure during busy periods or emergency situations


• Willingness to learn and develop new skills


• Positive attitude that contributes to team morale


• Methodical and organised approach to managing compliance documentation

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Location:

On-site –Birmingham, GBR, Bristol, GBR, Greater Manchester, GBR, Leeds, GBR, London, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

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