Global Director, Application Support & Service Operations

Cultural Signal; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days annual leave

Birthday leave

Volunteer day

Private health insurance

Pension - company contribution match

Job summary

Christie’s is seeking an experienced Director of Application Support & Service Operations to lead global Application Support, service operations, and CTG budgeting. The role focuses on day-to-day operation, incident management, and stakeholder communication across a complex portfolio of business-critical applications.

The successful candidate will act as a trusted operational delegate, translating strategy into measurable outcomes, with leadership responsibility and limited hands-on engineering.

Qualifications

• Experience leading global Application Support and service operations.
• Proven ability to manage budgets and vendor relationships.

Responsibilities

• Lead global Application Support and service operations, including incidents and requests.
• Oversee vendor governance and CTG budgeting and invoicing.

Skills

IT service management

Incident management

Vendor governance

Leadership

Stakeholder management

Operational excellence

Education

Bachelor's degree

ITIL 4 Foundation

Tools

ServiceNow

Job description

Christie’s is seeking an experienced Director of Application Support & Service Operations to lead global Application Support, service operations, and CTG budgeting. The role focuses on day-to-day operation, incident management, and stakeholder communication across a complex portfolio of business-critical applications.

The successful candidate will act as a trusted operational delegate, translating strategy into measurable outcomes, with leadership responsibility and limited hands-on engineering.