Director, Global Application Support & Service Operations

Christie´s; Greater London; Hybrid; GBP 90.000 - 150.000; Vollzeit

Benefits dieser Stelle

Private Health Insurance

Discretionary Bonus

Flexible Benefits & Rewards

4-day week option on certain leaves

Employee Assistance Programme

Zusammenfassung

Christie’s is seeking a Director of Application Support & Service Operations to lead global Application Support, service operations, vendor governance and the Christie’s Technology Group's financial operations. The role focuses on day-to-day operation of Application Support services and strategic governance, with leadership continuity and measurable outcomes.

This leadership-focused position drives incident management, problem management, release readiness, knowledge management and service

Qualifikationen

• Bachelor's degree in Information Technology, Computer Science, Business Systems, Finance, Operations or equivalent professional experience.
• Strong practical knowledge of enterprise service-management and operational practices.
• Significant experience in Application Support, service operations or managed-service leadership.

Aufgaben

• Lead global Application Support across a complex portfolio of business-critical applications.
• Coordinate internal application and product teams, infrastructure, security, service-management functions and external support providers.
• Maintain visibility of incidents, requests, problems, changes, releases, risks, escalations and operational dependencies.
• Act as a senior escalation point for critical application issues and provide delegated operational coverage when required.
• Maintain an accurate view of application service health, support coverage, critical dependencies and operational risk.

Kenntnisse

ITIL knowledge

ServiceNow

Enterprise service-management

Ausbildung

Bachelor's degree in Information Technology/CS

Tools

ServiceNow

Jobbeschreibung

Christie’s is seeking a Director of Application Support & Service Operations to lead global Application Support, service operations, vendor governance and the Christie’s Technology Group's financial operations. The role focuses on day-to-day operation of Application Support services and strategic governance, with leadership continuity and measurable outcomes.

This leadership-focused position drives incident management, problem management, release readiness, knowledge management and service